Messenger

KEY RESPONSIBILITY AREAS

Technical/Professional Responsibilities

• Walk, ride motorcycle, drive vehicles, or use public conveyances in order to reach destinations to deliver mail and/or packages.
• Load motor bike/vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
• Unload and sort items collected along delivery routes.
• Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via CUG telephone, or in person.
• Plan and follow the most efficient routes for delivering goods.
• Deliver items, documents, and packages, between various branch/units of Jamaica Customs, and to other Ministries/Departments/Agencies as instructed by Supervisor.

Administrative Responsibilities

• Ability to prepare reports of a simple nature.
• Ability to understand and appreciate the responsibilities of the post.
• Prioritizes and executes multiple projects simultaneously, and follow through on issues in a timely manner.

Customer Service Responsibilities

• Maintains customer service principles, standards and measurements;
• Identifies and incorporates the interests and needs of customers in business process design;
• Ensures critical success factors are identified and meets expectations;

Other Responsibilities

• Performs any other duties assigned from time to time.
• May be required to provide witness statements, attend court proceedings, and give evidence.
• Complies with Health & Safety Policies & Procedures and mitigates and minimizes workplace hazards.

REQUIRED COMPETENCIES

Core

• To respond quickly to situations in case of an accident or incident on the road
• Positive energy, and attention to detail
• Good written and verbal communication skills
• Good decision making skills
• Strong customer orientation skills
• Strong initiative and resourcefulness skills
• Ability to interact with staff at all levels in a fast paced environment
• Good time-management, planning and organizational skills.
• Excellent interpersonal skills.
• Good judgement and decision making skills
• Firm commitment to providing superb customer service
• Ability to work under pressure and respond professionally to multiple crises situations.
• High levels of integrity, professionalism, ethics, and ability to maintain confidentiality

Technical

• An understanding in the operation of motor vehicles.
• An understanding in the business and operations of Jamaica Customs.
• Working knowledge of mechanics.
• Working knowledge of the Road Traffic Act

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Completion of High School.
• Three (3) years’ experience with riding a motorcycle and driving a motor vehicle with minimal accident occurrence.
• General Driver’s License.
• An understanding of government operations guidelines and principles in operating their assets.

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB

• Work will be conducted mainly outdoors.
• Subject to certain amount of dust, heat and danger.
• Exposure to the sun and sometimes inclement weather conditions.
• Involves working in a fast-paced environment with on-going interactions with critical stakeholders.

Only shortlisted candidates will be contacted by HRMD