Network Administrator (MIS/IT 5)

Key Responsibilities

Management/Administrative: 

• Supports the development of the Unit’s Corporate/Operational Plans, Budget, and Individual Work Plans; 
• Maintains customer service principles, standards, and measurements; 
• Attends meetings and executes directives; 
• Represents the Unit at meetings, conferences, workshops, and seminars; 
• Prepares and submits reports. 

Technical/Professional: 

• Provides sufficient information technology operational capability to achieve acceptable response times, especially during peak periods, and to minimize downtimes to an acceptable level; 
• Resolves complex, undefined server hardware, systems software, or application malfunctions; 
• Diagnoses, analyzes, and resolves routine and other system problems to the satisfaction of the end user within the established industry timeframe; 
• Installs systems, telecommunications-related and application software, and patches various server platforms; 
• Responds to queries related to hardware and software security and implements on-going security awareness programmes for users; 
• Observes computer systems and implements parameter tuning geared to improve system performance; 
• Customizes modifiable systems files to improve performance, as instructed; 
• Provides restricted system information, as requested by authorized personnel; 
• Diagnoses, analyzes, and resolves simple routine systems management-related problems; 
• Performs programming tasks as required in the development and maintenance of systems processes, procedures, and tools; 
• Performs routine systems housekeeping procedures; 
• Analyzes logs and provides data for review by the Manager, ICT Infrastructure; 
• Assists in establishing secured connectivity with the Internet for related services such as email, web browsing, VPN, FTP etc.; 
• Assists with the execution of backup mechanics, system redundancy, virus prevention, and disaster recovery, which will minimize exposure to potential threats and reduce recovery time after disasters; 
• Monitors system usage to ensure that access to the system and data is done in the prescribed manner and that any violation is detected and addressed; 
• Participates in risk analysis and periodic reviews; 
• Maintains user authorization files; 
• Assists in the installation of servers, computers, and peripherals within the Ministry, its Divisions, and Outstation Offices; 
• Inspects and develops assessment reports on infrastructural needs of office locations;
• Prepares operational procedures for equipment use and maintenance of the operating environment; 
• Keeps abreast of trends and developments in information and security technologies to enhance systems throughout the Ministry; 
• Performs all other duties and functions as may be required from time to time. 

Required Knowledge, Skills and Competencies

Core: 

• Good oral and written communication skills 
• Excellent customer and quality focus skills 
• Methodical 
• Excellent analytical thinking skills 
• Good problem-solving and decision-making skills 
• Excellent teamwork and cooperation skills 
• Ability to exercise good initiative 
• Good goal/results oriented 
• Good leadership skills 
• Excellent interpersonal skills 

Technical: 

• Sound knowledge of local and wide area networking 
• Knowledge of Windows Server environments 
• Knowledge of Exchange Server environments 
• Good knowledge of voice networks and protocols 
• Excellent knowledge of virtualization protocols and data centre 
• Knowledge of network protocols and diagnostic tools 
• Skilled in computer hardware and software maintenance 
• Excellent knowledge in network maintenance 

Minimum Required Qualification and Experience

• Bachelor’s Degree in Computer Science, ICT, Management Information Systems, Computer Engineering, or a related discipline. 
• Specialized training in Network Administration would be an asset 
• Two (2) years hands-on experience in network and email administration 

Special Condition Associated with the Job

• Work will be conducted in an office outfitted with standard office equipment and specialized systems. The environment is fast-paced with ongoing interactions with critical stakeholders and meeting tight deadlines which will result in high degrees of pressure, on occasions. 
• May be required to travel locally to attend conferences, seminars, and meetings.

Please note that only shortlisted applicants will be contacted.