Operations Manager – Portland

KEY RESPONSIBILITIES

• Supervises the day to day operation of Rio Grande Tours
• Ensure that staff has the necessary tools, inspect supplies, equipment and work areas in order to ensure efficient services and conformance to standards
• Welcome visitors to the attraction and resolves visitor complaints
• Analyses operational problems such as theft and wastage and recommend procedures to alleviate them
• Prepares raft captain payroll and send information to TPDCo
• Requisitions supplies and equipment needed to ensure quality service
• Compiles and balances cash receipts and inventories at end of day
• Prepares lodgements and make payments
• Prepares a weekly operational report
• Liaise with TPDCo on behalf of Raft Captains and staff.
• Do collection of receivables and send out bills to tour companies.
• Perform clerical duties such as filing, typing and answering the telephone.
• Distributes inter office correspondence as requested.
• Runs minor errands as requested, photo copy documents/correspondence when requested.
• Performs any other related duty when assigned.

Required Competencies

The post-holder will be able to demonstrate:

Functional/Occupational Competencies

• Sound knowledge of the attraction
• Ability to speak the English language fluently
• Sound supervisory skills
• Good written communication skills

Behavioural Competencies

• Good ability to work effectively with other team members to achieve team goals.
• Good ability to effectively interact with a diversity of persons.

DESIRED EDUCATION AND EXPERIENCE

• A Bachelor’s Degree in Hotel Management or equivalent
• Three (3) years’ experience in a similar field  

OR

• Any equivalent Combination of Qualifications and Experience

We thank all respondents, but only shortlisted persons will be contacted.