Quality Control Officer

JOB OVERVIEW

Under the general direction of the Quality Manager, the Incumbent will be responsible for all aspects of the Quality Management System, including maintaining GPLs ISO certification and is responsible for evaluating and analyzing processes, identifying areas for improvement, and implementing quality assurance measures to enhance efficiency and effectiveness.

ESSENTIALS OF THE JOB

• Conduct detailed statistical analysis to identify trends, issues, and areas for improvement in product, service and process quality. This involves interpreting data from various sources to identify trends, variances, and areas of improvement.
• Conduct quality assurance audits and assessments to evaluate processes, procedures, and deliverables against established standards and specifications.
• Identify areas for improvement in quality control processes and recommend corrective actions to enhance efficiency, accuracy, and effectiveness.
• Develop and implement quality assurance policies, procedures, and guidelines to ensure consistency and compliance with regulatory requirements.
• Collaborate with cross-functional teams to address quality issues, resolve discrepancies, and implement corrective and preventive actions.
• Monitor and analyze Key Performance Indicators (KPIs) to track quality metrics, identify trends, and measure performance against benchmarks.
• Provide training and support to team members on quality assurance best practices, tools, and techniques.
• Conduct root cause analysis and problem-solving activities to address quality issues and prevent recurrence.
• Prepare and present reports, findings, and recommendations to management and stakeholders, highlighting areas for improvement and opportunities for optimization.
• Stay up to date with industry developments, quality standards, and best practices in quality assurance and process improvement.
• Responsible for the implementation of the Procedure for conducting Internal Quality Audits including planning, execution, reporting and close-out of corrective action
• Ensure all logistics for the conducting of audits are arranged with relevant department
• Review and verify reports from audit/non-audit activities and circulate them to Quality Manager and respective department heads/process owners.
• Liaise with Departmental Heads on corrective action(s)/non-conformances or continuous improvements; this includes but not limited to conducting on-site verification visits to assess the effectiveness of the implemented corrective action (s).
• Periodically reviewing Quality Management System data to determine e.g. Opportunities For Improvement (OFIs) from internal and external audits, management review records, risks and opportunities register etc. to identify and propose revisions to Quality Management System documents;
• Compile monthly Quality Reports and forward to Quality Manager.
• Provide mentoring and/or coaching for Internal Quality Auditors.
• Prepare Analysis of Audit findings to determine trends, etc.
• Ensure all Auditors are trained and periodically assessed.
• Perform any other related duties that maybe assigned to you within the scope of your employment by the Quality Manager.

KNOWLEDGE, SKILLS & ABILITIES:

• Adaptability & Ability to Manage Change
• Decision-Making / Analysis & Problem Solving
• Financial Management
• Teamwork Oriented
• Safety Focus
• Laeding and Managing others

Required Qualifications and Experience

• Bachelor’s Degree in Natural or Social Sciences or any related field, with at least five (5) years’ experience in QMS Internal Quality Auditing.