Quality Management Officer (Compliance & Risk) (GMG/SEG 3)

JOB PURPOSE

Under the leadership and direction of the Senior Quality Management Officer (Compliance & Risk), the Quality Management Officer (Compliance & Risk) is responsible for the implementation and monitoring of risk management and compliance practices across health infrastructure quality systems. The Quality Management Officer (Compliance & Risk) supports risk reporting to ensure compliance with regulatory and organizational requirements, root cause analysis, and the integration of corrective/preventive actions into the Health Infrastructure Quality Management System (HIQMS) or equivalent platforms. This includes drafting documentation, assisting with system-based monitoring, supporting training delivery, and collaborating with stakeholders to ensure the effective adoption of compliance mechanisms and continuous improvement strategies. The role also provides junior-level support to key compliance oversight processes, including the development of terms of reference, procurement documentation, contract monitoring, safety audits, and contractor and consultant performance reviews.

KEY OUTPUT

• Draft Standard Operating Procedures (SOPs), risk checklists, compliance logs, and templates prepared or updated;
• Incident and audit tracking records maintained;
• Documentation on HIQMS or similar platforms updated and version-controlled;
• Support provided for risk reviews, compliance assessments, and issue resolution;
• Training materials and job aids for compliance and risk processes developed or updated;
• Logs of incident reports, corrective actions, and document changes maintained;
• Guidance notes and summaries provided for risk and compliance standards;
• Support delivered to Divisions on compliance queries or corrective actions;
• Provide reporting information from risk register on key projects and programmes;
• Data on key risk indicators collected and tracked, and compliance issues tracked and escalated;
• Monthly progress reports completed and submitted within specified timeframe;
• Support provided for development of terms of reference for procurement and documentation of built infrastructure, equipment and other assets;
• Environmental and safety compliance audits and reports provided;
• Records maintained for contractor and consultant performance monitoring;
• Procurement files organized and compliance milestones tracked;
• Individual Work Plans developed and executed within specified timeframe.
   

KEY RESPONSIBILITY AREAS

Technical/Professional Responsibilities

• Supports the drafting and formatting of SOPs, risk mitigation guidelines, and compliance tracking tools;
• Assists with risk and compliance-related documentation by collecting and organizing technical input from subject matter experts;
• Document incident reports and assist in coordinating root cause analyses and corrective action plans;
• Help update risk registers and compliance logs to ensure accuracy and traceability;
• Enters and update risk and compliance documentation in HIQMS or associated platforms;
• Assists in the integration of risk and compliance controls into digital workflows and checklists;
• Assists with the development and management of performance evaluation matrices and relevant resources in relation to the performance of contractors and consultants to ensure adherence to quality standards and contractual obligations;
• Conducts periodic checks on the currency and accessibility of risk-related documentation;
• Develops and update compliance training materials and summary dashboards;
• Supports training sessions on compliance processes and system usage; escalate user issues as needed;
• Tracks feedback and compile issues or suggestions related to risk or compliance processes for review;
• Liaises with internal teams during compliance reviews or audits, and support evidence collection for audit readiness;
• Assists with drafting terms of reference and technical inputs for procurement documents;
• Prepares supporting documents required for procurement submissions and evaluations;
• Monitors contract timelines and assist with compliance tracking for contractor and consultant deliverables;
• Supports reporting and documentation for environmental and safety audits and follow-up actions.
   

PERFORMANCE STANDARDS

• Documentation prepared in alignment with risk and compliance formatting and content guidelines;
• Risk logs, incident reports, and audit tracking tools are updated and accessible as required;
• Content in digital systems is current and accurate, with documented changes traceable;
• User queries and support for compliance systems are handled courteously and in a timely manner;
• Training materials and quick-reference guides reflect compliance requirements and user needs;
• Completed logs and audit records submitted within specified timelines;
• Effective coordination and communication with internal stakeholders;
• Individual Work Plans are executed efficiently and submitted within agreed timelines;
• High levels of professionalism, integrity, and confidentiality maintained in stakeholder interactions;
• Timely escalation and documentation of identified risks or compliance gaps;
• Timely, accurate, and relevant input into quality/risk recommendations and improvement processes;
• Contribution to the Division’s strategic and operational goals delivered within specified timeframe;
• Stakeholder satisfaction with the clarity and utility of compliance-related documentation or support provided;
• Terms of reference and procurement documents completed accurately and on time;
• Contractor/consultant compliance records tracked and maintained to support decision-making;
• Environmental and safety compliance reporting supported effectively;
• Procurement documentation organized and accessible, key procurement and contract milestones tracked accurately.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE  

• A First Degree in Management Studies, Business Administration, Public Administration, Project Management, or a related field;
• Certification in Risk Management or formal training in public procurement would be an asset;
• Three (3) years’ working experience in purchasing in the government service, preparation of tenders and negotiating contracts for works, goods and general services or risk management experience preferably in health or infrastructure sector.
   

Applicants are asked to kindly submit a cover letter and resume along with the names, telephone numbers, and email addresses of two (2) references, one of whom must be a former or current supervisor. 

The Ministry of Health & Wellness thanks all applicants for their interest, but only those shortlisted will be contacted.