Recovery Officer, Delinquency Management

Position Overview:

The Recovery Officer, Delinquency Management, is responsible for maximizing collection recoveries on assigned accounts while minimizing collection costs and losses within the area. The officer conducts timely and effective follow-up on charged-off accounts in accordance with established bank policies and guidelines, including but not limited to Anti-Money Laundering (AML), Counter Financing of Terrorism (CFT), and Know Your Customer (KYC) requirements.

The incumbent is expected to employ creativity and initiative in managing problem accounts to encourage customer cooperation while safeguarding the bank’s interests. The incumbent also ensures the delivery of service to both external and internal customers, consistently adhering to the bank’s service standards and code of ethics.


Key Responsibilities:

• Oversee charged-off accounts, promptly identifying risks and initiating actions to maximize recoveries.
• Conduct timely and constructive collection efforts via telephone, correspondence, and field visits, utilizing problem-resolution methods to finalize accounts efficiently.
• Evaluate customers' financial positions to determine restructuring opportunities and recommend concessions such as rate reductions or write-offs to facilitate repayment.
• Collaborate with supervisors to establish Forbearance Agreements or temporary payment plans, ensuring timely monitoring and documentation in line with CPG standards.
• Address security deficiencies in restructure proposals, complete necessary forms for approved restructures, and ensure accurate account coding reflecting employment status changes.
• Implement token payment arrangements or settlements for unsecured loans when restructuring is not feasible, monitoring adherence to agreed terms.
• Prepare timely recommendations for write-offs in cases of settled judgments or uncollectible accounts.
• Advocate for legal proceedings or asset repossession to protect the Bank’s interests and minimize losses.
• Suggest policy and procedural changes aimed at maximizing recovery of delinquent accounts.
• Enforce security protocols, safeguard documentation and computer usage, and report any variances to Management.
• Identify and report unusual occurrences or fraudulent activities promptly.

Minimum Qualifications & Experience:

• Associate’s degree in Business, Finance, Accounting, or a related field, or a minimum of five (5) years of banking experience, preferably in lending, collections, or risk management.
• Thorough knowledge of the Bank’s lending, collections, and operations policies and procedures.
• Strong familiarity with all Bank products and services.
• Proficient in automated collection management systems and other internal banking systems.
• Competent in PC-based software and applications such as Microsoft Word, Excel, Outlook, and database systems.
• Excellent verbal and written communication skills.
• Strong negotiation skills combined with analytical ability to assess financial positions and coordinate or review restructure proposals with customers and internal stakeholders.
• Exceptional organizational skills.
• Proven capability in resolving issues, building customer rapport, and maintaining professional interactions under pressure.

Why Join Us?

• Be part of a high-performing team that values innovation and excellence.
• Competitive salary, performance-based incentives, medical insurance (including life, dental, and vision), and a robust pension plan.
• Be part of a team that values your expertise and invests in your success!