Relief Concierge, Freeport Branch

Position Overview:

The Relief Concierge serves as the Bank’s daily public representative, requiring a high level of visibility and knowledge of the Bank’s products, schemes, campaigns, and procedures. As a true ambassador of the Bank, the Concierge warmly greets customers and callers, directs them as needed, and provides comprehensive support to the branch. This role demands meticulous attention to detail and responsiveness in administrative duties and overall branch assistance, as well as a proactive approach to staying informed about and communicating new initiatives, products, and processes. 

Key Responsibilities:

• Greet, screen, and direct customers and visitors—both in person and by phone—and monitor flow throughout the branch. 
• Assist with forms, directions, and general inquiries, ensuring customer needs are met promptly.
• Address queries and proactively cross-sell all Bank products and services. 
• Mediate and resolve customer complaints professionally. 
• Coordinate mail and package handling—receive, sign for, and assist with distribution.
• Manage call duties: answer, reroute, initiate international calls, and report service issues.
• Prepare and distribute reports (e.g. daily attendance), collecting, formatting, and delivering to appropriate personnel. 
• Support supervisors and staff with administrative duties, such as drafting memos, scheduling service calls/appointments, and contacting customers. 
• Maintain a tidy, well-stocked customer area. 
• Assist with inventory control—track levels and reorder lunchroom and stationery supplies.
• Serve as backup to the Branch Service Administrator when needed. 
• Perform related duties as assigned, including reporting facility issues, research account information, filing correspondence and reports, and maintaining binders. 

Minimum Qualifications & Experience:

• High school diploma. 
• Basic knowledge of branch and Bank policies, procedures, and services to direct customers appropriately. 
• Fundamental math skills to perform debit/credit bill reconciliations. 
• Proficiency with computers to use the Bank’s network and the Bank’s core applications, creating memos and spreadsheets and responding to emails. 
• Strong oral and written communication skills. 
• Effective administrative abilities. 
• Capacity to work independently and achieve departmental goals. 
• Excellent organizational and time-management skills. 
• Ability to operate various office equipment including computers, calculators, printers, fax machines, photocopiers, and money counters. 

Why Join Us?

• Be part of a high-performing team that values innovation and excellence. 
• Be part of a team that values your expertise and invests in your success!