Rooms Division Coordinator (The St. Regis Bermuda Resort)

CORE FUNCTIONS

• Supporting the Front Office and Housekeeping teams to provide a seamless guest experience.
• Assigning rooms according to guest requests and preferences whenever possible;
• Pre-registering designated guests and preparing key packets.
• Organizing and coordinating check-in and pre-registration procedures for arriving groups.
• Reviewing/Tracking/Accommodating requests for room/check-out changes when possible and communicating status to the appropriate staff.
• Confirming reservations and cancellations. Reviewing out-of-order rooms daily.
• Ensuring rates match market codes and document exceptions.
• Verifying and adjusting billing for guests. Filing guest paperwork or documentation.
• Setting up and processing all guest check-ins and check-outs. Blocking rooms.
• Running daily reports. Following up with guests to ensure their requests or problems have been met to their satisfaction.
• Receiving, recording and relaying messages accurately, completely and legibly.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: 1 - 2 years experience in luxury room operations.

Supervisory Experience: No supervisory experience.

License or Certification: None