Scanner Maintenance Engineer

Job Purpose

Under the direct supervision of the Manager, Technical Operations, the Scanner Maintenance Engineer is responsible to: 

• Perform routine maintenance to ensure that all non-intrusive inspection machinery and equipment run smoothly and efficiently with minimal downtime.  
• Assist with providing training on equipment operation and maintenance procedures. 

Key Responsibility Areas

Technical/Professional Responsibilities 

• Responsible for maintaining all non-intrusive inspection scanners and equipment by ensuring that: 
• Equipment is checked before daily operations and periodically during service life. 
• equipment operates according to approved radiation safety procedures, including using exclusion zones around the equipment. 
• Radiation shields and other safety measures are properly installed and operational. 
• Inspect and conduct routine maintenance of all non-intrusive inspection equipment to ensure they run optimally with minimal downtime. 
• Conduct maintenance process audits. 
• Monitor the system fleet availability. 
• Assist with training system operations staff on equipment operation and maintenance procedures. 
• Properly document all service-related activities promptly and professionally, including inventory, service orders, expense reports, and all other required records. 
• Providing support to the System Operations team. 
• Responding to significant equipment breakdowns. 
• Work with the technical manager and other executives to manage budgets. 
• Participates in training programs and continuous improvement efforts. 

Customer Service Responsibilities 

• Maintains customer service principles, standards, and measurements. 
• Identifies and incorporates the interests and needs of customers in business process design.   

Other Responsibilities 

• Performs all other duties and functions as may be required occasionally.  
• May be required to provide witness statements, attend court proceedings, and give evidence. 
• Complies with Health & Safety Policies & Procedures. 

Required Skills/Competencies

Core  

• Excellent interpersonal communication skills with the ability to build productive customer relationships and professionally handle client complaints. 
• Strong technical communication skills. 
• Strong organisational skills evidenced by excellent time management; must be self-reliant, dependable, and professional. 
• Strong problem-solving & decision-making skills. 
• Strong judgment and analytical skills. 
• Keen attention to detail and accuracy. 
• Ability to develop and maintain effective working relationships with associates, management personnel, and the public. 
• Good team worker but able to exercise judgment and work independently to make decisions.  
• Ability to work well under pressure. 
• Ability to work with heavy equipment. 
• Ability to display high levels of confidentiality, integrity, and professionalism. 

Technical 

• Basic knowledge of laws and regulations governing Customs in Jamaica.  
• Good knowledge of international Customs, Enforcement and Border Protection best practices. 
• Knowledge of OSHE guidelines and regulations 
• Knowledge of Radiation Safety Standards and regulations 
• Advanced knowledge of mechanical and electrical systems. 
• Ability to read system schematics diagrams. 
• Advanced troubleshooting skills. 
• Understanding of safety and equipment procedures. 
• Working knowledge of relevant computer applications and systems. 

Minimum Required Education and Experience

• Bachelor’s degree in a technical-related field with a strong emphasis on mechanical, electrical and industrial engineering 
• At least two (2) years of experience in a technical hands-on experience, preferable within an industrial setting  
• Experience/training in the use of radiation detection equipment. 

Special Conditions Associated with The Job

• Work with standard equipment and specialised software will be conducted in various offices.  
• Involves working in a fast-paced environment with ongoing interactions with critical stakeholders. 
• On-call 24 hours. 
• Ability to do physically demanding work, including lifting and carrying equipment weighing up to 40 pounds and climbing in rigorous environments. 
• Technicians may work outdoors in all-weather environments. 
• Some travel may be necessary to support equipment and system installation and troubleshoot and maintain systems or products. 
• Exposure to radiation and radioactive elements.