Senior Corporate Communications Officer

KEY OUTPUTS:

• GPL’s corporate media engagement 
• GPL’s internal and external engagement 
• Publications on GPL’s Operations 
• Publications of GPL’s Advertisements 
• Content population of GPL’s corporate website 
• Smooth management of Public Relations Operations 
• GPL’s Corporate Events 
• Meetings 
• Monthly reports 

KEY RESPONSIBILITY AREAS:

Conceptualize and execute Programmes aimed at: 

• Conceptualize, Strategize, Formulate and Execute Corporate Media Engagement on behalf of GPL.
• Manage and coordinate all internal and external engagement on behalf of GPL. 
• Conceptualize and Produce publications on GPL’s Operations. 
• Manage and coordinate the placement of GPL’s Advertisements 
• Manage GPL’s Corporate Website Content. 
• Manage, Supervise and Coordinate Public Relations Operations. 
• Coordinate administrative work for all Corporate Communications Events. 
• Advise GPL’s Executive Management on key stakeholder matters regarding GPL’s Operations. 9. Attend meetings 
• Prepare monthly reports 
• Building an impeccable corporate image for GPL. 
• Increasing revenue collection through Public Relations activities. 
• Improving employee morale. 
• Recommend, develop, implement and assist with the dissemination of publications on GPL’s Operations and methods that ensure a continuous flow of information and feedback. 
• Keep staff informed and involved in developments and events taking place in the Company.
• Recommend, develop, implement, maintain and evaluate matters and methods to ensure timely communication to the internal and external publics. 
• Populate, manage, maintain and coordinate the content population of the Company’s website with all relevant information regarding GPL’s Operations on a daily, weekly, annual, as well as, on an ad hoc basis. 
• Devise and implement methods to improve the Company’s social relationship with customers, especially in our host communities. 
• Implement Public Relations/Marketing activities relevant to the functions of the Unit.

Required Competencies:

Core 

• Applying Learning
  • Applies acquired knowledge quickly and appropriately on the job. 
  • Improves skill through practice and application.
  • Creates opportunities to share new knowledge with others. 
  • Puts new knowledge, understanding or skill to practical and /or innovative use on the job.
• Communication 
  • Actively listens and seeks to understand by getting the facts and pertinent information. 
  • Clearly expresses ideas using both written and oral communication. 
  • Uses appropriate grammar and vocabulary.
  • Uses a respectful tone, appropriate eye contact, gestures and other body language.
• Creativity and Innovation 
  • Recognizes new ways to accomplish tasks.
  • Bounces ideas off others. 
  • Openly explores new ideas. 
  • Displays curiosity and imagination. 
  • Tries more than one approach to overcome a problem.
• Customer Service 
  • Ensures professional and courteous service.
  • Interacts well with all customers and understands that each customer is different.
• Decision Making 
  • Makes decisions in accordance with professional standards, established guidelines, procedures and/or legislation. 
  • Consults with Public Relations Officer for guidance on matters that need clarity. 
  • Models ethical behavior.
• Results Oriented 
  • Clarifies what is expected and accepts accountability for completing tasks. 
  • Takes pride and ownership in own work. 
  • Demonstrates a high level of dependability in all aspects of the job. 
  • Respects the rights of others while achieving one’s own goals. 
  • Adjusts easily to changes at work.
• Safety 
  • Adheres to all safety rules and procedures on the job. 
  • Displays knowledge of all related occupational safety and health regulations.
• Teamwork 
  • Willingly participates, works effectively with others and seeks input from others. 
  • Does his or her share of the work and puts in extra effort when needed to help others. 
  • Shares information and supports team decisions.
  • Recognizes that the ways of getting things done in different departments, organizations and communities are not the same.

Technical/ Functional Competencies

• Excellent oral and written communication skills
• Computer literacy (Micro Soft Word, Excel, Power Point)
• Be conversant with the GPL’s Commercial Policies and Procedures, including Customer Service Standards – 2011-2012, Personnel Policies and Procedures, the Factories, Occupational Safety and Health, Electricity Sector Reform, the Public Utility and the Environmental Acts. Also GPL Inc. Licence which includes the Standard Terms and Conditions of Electric Services
• Excellent conflict resolution skills 
• Flexible and possess the ability to perform effectively under pressure
• Ability to manage multiple tasks simultaneously 
• Responsible and able to meet deadlines 
• Good interpersonal skills 
• Customer oriented 
• Composition skills 
• Confidentiality 
• Commitment 

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Public Communication/Mass Communication or equivalent with at least three (3) years relevant experience.