Senior Trust Officer

Your responsibilities will include:

• Developing and maintaining effective client relationships. This includes meeting and efficiently communicating with beneficiaries and advisers, in addition to providing expertise on all aspects of the trust administration and Bank products and services;
• Developing and maintaining a thorough knowledge of beneficiaries, advisers and their requirements;
• Ensuring that Trust provisions, Bank policies/procedures and relevant legislation are adhered to at all times;
• Interpreting trust deeds and documents, and using expert judgment to verify whether requests are in accordance with trust documents;
• Maintaining a vigilant knowledge of potential problems as a result of inefficient administration and implementing appropriate actions to minimise risk exposure;
• Advising management of impending problems in a timely manner;
• Acting professionally at all times as a representative of the Trust Company to beneficiaries, advisors, colleagues and support staff;
• Conferring with management on all complex trust matters;
• Taking an active role in effectively solving client concerns;
• Delegating appropriate tasks to colleagues and providing direction, advice and expertise as required to ensure consistent quality results;
• Authorising and committing the Trust Company on various transactions;
• Maintaining efficient communications with the managers, staff and professional advisers as required;
• Mentoring junior team members.

Your qualifications and skills include:

• University degree or seven years’ experience in a bank or trust department.
• STEP (Society of Trust and Estate Practitioners) designation.
• Thorough knowledge of internal policies and procedures and relevant legislation.
• Proven ability to understand and interpret most trust deeds.
• Engenders client trust via professional expertise, social contact, empathy and personality.
• Superior communication, interpersonal, team, client service, organisation, problem-solving and administrative skills.
• Demonstrated ability to multi-task and effectively collaborate/manage change within a deadline oriented, customer-focused and diverse environment.
• Proficient in MS Suite Office Suite of Products