Sr Asst Purser (Crew Manager)

Key Responsibilities

As Crew Manager, you'll play a key role in ensuring smooth operations in the Crew Office, providing exceptional service to our onboard team members while supporting their needs and well-being. If you're a natural leader with a passion for hospitality, team management, and operational efficiency, we'd love to hear from you!
 

Teammate Administration:

• Oversee the seamless operation of all administrative services for crew members, ensuring timely travel arrangements and accurate documentation.
• Manage pre-arrival, arrival, and departure paperwork, immigration documentation, and communication with relevant authorities.
• Resolve any teammate-related issues promptly and maintain clear communication with onboard and shore-side personnel.
• Ensure berthing modules are managed efficiently, optimizing space and maintaining accuracy in crew management systems.

Hotel Operational Efficiency:

• Ensure Crew Office staff adhere to service standards and utilize hotel systems effectively to maintain accurate teammate information.
• Regularly assess Crew Office performance and ensure optimal staffing levels to meet operational needs.
• Accurately manage crew lists, including updates to the ERP system, and ensure compliance with policies.
• Lead staff meetings and provide ongoing training to ensure Crew Office staff are up to date with policies and procedures.

Teammate Satisfaction:

• Provide empathetic support to teammates, promptly addressing complaints or concerns and ensuring a satisfactory resolution.
• Promote the onboard CRUISE program, reinforcing shared purpose and core values across the Crew Office.
• Deliver regular service and product knowledge training to Crew Office staff to enhance the overall teammate experience.

Staff Development and Management:

• Set clear expectations and role descriptions for Crew Office team members.
• Conduct fair and objective performance appraisals and provide guidance for career development.
• Ensure that team members attend required training sessions and remain up to date on products and services.
• Foster a collaborative environment and maintain a high level of teamwork across the department.

Safety and Compliance:

• Ensure compliance with all internal and external regulations, including HESS MS, public health standards, and safety policies.
• Address any audit findings and maintain accurate documentation for teammate health and safety.
• Assist in emergency procedures and ensure the safekeeping of all teammate documents in compliance with company policy.

Skills, Knowledge & Expertise

• Bachelor’s degree in hospitality management, business administration, tourism, or a related field (preferred but not always required).
• Minimum of 3–5 years of experience in a similar role within the cruise industry, preferably in a leadership or management capacity.
• Experience in crew management or overseeing a large team of staff in a customer service-oriented environment.
• Proven background in guest services, human resources, or operational management on board a cruise ship.
• Leadership and team management: Ability to manage, motivate, and develop a diverse team of crew members from various backgrounds.
• Excellent communication skills (verbal and written) in English (proficiency in other languages is a plus).
• Problem-solving skills and the ability to handle stressful situations, including crew disputes, escalated guest issues, or operational challenges.
• Strong organizational skills for managing schedules, crew performance, and other operational tasks.
• Cultural sensitivity: Understanding and respecting cultural differences among the crew members.
• Operational knowledge: Familiarity with the cruise ship's internal processes, safety regulations, and service standards.
• Strong interpersonal skills to interact with crew members and senior management.
• Ability to remain calm under pressure and handle various situations that may arise on board.
• Attention to detail to ensure smooth operations and adherence to regulations.
• Commitment to providing exceptional guest service and ensuring crew members follow the same standards.
• Adaptability and flexibility to adjust to the unique environment and demands of working at sea.
• Willingness to work onboard a cruise ship for extended periods (usually up to 6 months).
• Ability to work in a multicultural environment, handling crew from various countries.

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your own comfortable single cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.