JOB PURPOSE
Under the direct supervision of the Manager, Transport and Fleet Management, the Transport Officer is responsible for coordinating, monitoring, and managing the day-to-day operations of the Agency’s transport and fleet services to ensure the safe, efficient, and cost-effective movement of personnel, correspondence, furniture, equipment, consumables and other supplies. The incumbent ensures compliance with the Road Traffic Act, Government of Jamaica (GoJ) Motor Vehicle Policy, and all applicable health, safety, and environmental regulations while maintaining the Agency’s Fleet Management System and supporting continuous improvement in service delivery.
KEY RESPONSIBILITY AREAS
Technical/Professional Responsibilities
- Develop and maintain transportation reports and Key Performance Indicators (KPIs) for cost, efficiency, and service delivery to support continuous improvement.
- Plan, coordinate and monitor the transportation of personnel and supplies, optimizing routes and schedules through the Agency’s Fleet Management System.
- Ensure that transportation operations comply with health, safety, environmental and risk management regulations and corporate transport policies.
- Oversee the maintenance, inspection, and operational readiness of all fleet vehicles, ensuring safety and functionality in accordance with the Road Traffic Act of Jamaica.
- Ensure that all vehicles are equipped with safety equipment and gears in keeping with the Road Traffic Act of Jamaica, as well as personal protective equipment for the driver to adequately execute jobs.
- Arrange routine defensive driving courses and customer service training for drivers and other staff who are permitted to operate government vehicles.
- Maintain the Government of Jamaica Advance Card and/or gas card system, ensuring accountability and proper reconciliation.
- Monitor and inspect vehicle logbooks to ensure compliance with the GoJ Motor Vehicle Policy and internal transport procedures.
- Prepare and submit quarterly vehicle efficiency reports on fuel, mileage, and operational performance.
- Coordinate the cleaning, maintenance, and servicing of fleet vehicles to ensure reliability and presentation standards.
- Oversee and document the assignment and daily rosters of drivers, ensuring optimal deployment and adherence to schedules.
- Develop and administer transportation surveys to assess service quality and driver performance (e.g., “How’s My Driving” programme)
- Manage and monitor CPR and First Aid certifications for drivers to ensure emergency preparedness.
- Provide recommendations on routing, fuel management, and vehicle allocation to improve efficiency and cost control.
- Identify and recommend process improvements to enhance operational performance while maintaining compliance with relevant legislation.
- Assist in the preparation of the Transport Branch budget and recommend procedural or cost-related adjustments where necessary.
Human Resource/Administrative Responsibilities
- Provide day-to-day supervision and performance monitoring for transport staff, ensuring operational efficiency.
- Coach, mentor, and guide staff to improve performance, productivity, and adherence to policies.
- Conduct work plan reviews and prepare performance assessments for direct reports.
- Ensure that staff have the necessary tools, resources, and information to perform duties effectively.
- Maintain and update Standard Operating Procedures (SOPs) for all transport-related functions.
- Promote a culture of safety, accountability, and professionalism among all drivers and transport personnel.
- Prepare and submit administrative and operational reports to management as required.
Customer Service Responsibilities
- Maintains customer service principles, standards and measurements.
- Identifies and incorporates the interests and needs of customers in business process design.
- Ensures critical success factors are identified and meets expectations.
Other Responsibilities
- Performs all other duties and functions as may be required from time to time.
- May be required to provide witness statements, attend court proceedings, and give evidence.
- Enforces Health & Safety Policies & Procedures and mitigates and minimises workplace and transportation hazards.
REQUIRED COMPETENCIES
Core
- Demonstrates strong verbal communication skills; expresses ideas clearly and confidently in meetings and discussions; conveys information effectively to internal and external stakeholders.
- Can produce clear, concise, and accurate correspondence, reports, and briefing notes in accordance with established standards.
- Ability to build and maintain effective working relationships with colleagues, contractors, and external partners; demonstrates tact, diplomacy, and professionalism in all interactions.
- Strives to deliver high-quality service and results; promptly addresses client and stakeholder needs while maintaining established standards.
- Ability to identify issues, analyse information, and propose sound, practical solutions; demonstrates good judgment in recommending corrective actions.
- Demonstrates high ethical standards and ensures the confidentiality of all contract-related information and documents.
- Works collaboratively with team members and other divisions to achieve shared goals; supports a positive and productive work environment.
- Effectively prioritizes and manages multiple tasks, and deadlines; demonstrates strong organizational and time management skills.
- Responds positively to change and demonstrates flexibility in adjusting to new priorities or procedures.
- Demonstrates proficiency in using modern information and communication technologies to enhance efficiency and productivity.
Technical
- Excellent knowledge of Government of Jamaica Motor Vehicle policies and the Road Traffic Act.
- Understanding of vehicle maintenance, inspection, and fleet operations.
- Familiarity with defensive driving principles and road safety standards.
- Knowledge of health, safety, and environmental compliance.
- Knowledge of transport administration, records management, and audit processes.
- Experience in route planning, fuel management, and vehicle utilization analysis.
- Working knowledge of the Financial Administration and Audit (FAA) Act and related regulations.
- Sound knowledge of Customs operations and policies.
- Working knowledge of the relevant computer systems and applications.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
- First Degree in Management Studies, Public Administration or related social studies.
- Certification in Transport Management or related field would be an asset.
- At least three (3) years related experience in building and equipment maintenance and repairs.
- Supervisory Management experience and training.
- Certificate in Project Management would be advantageous.
SPECIAL CONDITIONS ASSOCIATED WITH THE JOB
- Work will be conducted in various office outfitted with standard office equipment and specialized software.
- Involves working in a fast-paced environment with on-going interactions with critical stakeholders.
- Extensive travelling required (>75%) on a periodic basis to monitor vehicle maintenance and administrative support systems at various Customs locations.
- Physically capable and available to work overtime including weekends, public holidays, and evenings.
Only shortlisted candidates will be contacted by HRMD
