The incumbent leads HR initiatives and special projects to enhance the employee experience, overseeing onboarding, recruitment programs, and audits while managing the HR budget, invoicing, and compliance with employment legislation.
The incumbent secures the property by monitoring safety systems, patrolling grounds, and conducting investigations while managing emergency responses, hazard inspections, and incident reporting to ensure guest safety and loss prevention.
The incumbent facilitates guest recreation by managing activities, events, and transactions while enforcing safety protocols, providing emergency response, and maintaining facility standards to ensure a safe, fun, and engaging experience.
Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel.
The incumbent manages guest communications by operating the telephone switchboard, processing service requests, and resolving inquiries through departmental coordination and consistent follow-up to ensure high levels of satisfaction.
The Seasonal Guest Environment Expert - Laundry is responsible for the efficient cleaning, processing, folding and distribution of linens, towels, uniforms and other laundry items.
The incumbent directs front desk operations and guest check-ins while managing financial reporting and room sales. They lead team performance through training and coaching to ensure service excellence and adherence to safety protocols.
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation.
