Billing & Customer Relationship Manager

The Opportunity

AHP’s next Billing and Customer Relationship Manager will join a close-knit team of mental health professionals committed to the liberation and healing of BIPOC communities and their non-BIPOC allies. You will join a heart-centered, visionary, and social justice minded collective. This is an opportunity to be a conduit for reciprocity in our sacred exchange of energy—ensuring that therapists are compensated for the services that they provide with integrity and in alignment with our values.

The role supports our commitment to healing as a thought leader for our billing and collections processes. This includes invoicing, managing client accounts, insurance billing, follow-ups, and ensuring timely payments for the healing services that our clinicians provide. This role is ideal for heart-centered individuals who views financial management as a form of sacred alignment, cultural respect, and communal accountability.

This position calls forth someone who is detail-oriented and values-driven, someone who holds both the numbers and the narratives of sacred work. We are calling forward someone who understands that accurate billing and collections are a reflection of the sacred agreements we make with clients and the community as part of our collective healing journey.

Essential Job Functions

Leadership & Financial Integrity

• Thought leadership and implementation of comprehensive billing practices.
• Monitor client accounts to ensure payments are received and accurately posted.
• Identify and address billing discrepancies and denials with a spirit of curiosity, problem-solving, and resolution orientation.
• Practice-wide financial reporting and cash flow forecasting.
• Serve as a liaison between the clinical team, clients, and insurance payers to clarify issues, trends, and corrections.

Billing & Accounts Receivable

• Prepare and submit clean insurance claims daily.
• Follow up on unpaid and rejected claims promptly and accurately.
• Post payments, EOBs (Explanations of Benefits), and adjustments into our EHR system.
• Generate client statements and respond to billing inquiries in a respectful, heart-felt yet firm client-centered manner.
• Track and resolve aged accounts, identifying and resolving trends in delayed payments.
• Coordinate monthly reconciliation, collaborate with management.
• Basic bookkeeping and payroll duties.

Operational Support

• Maintain credentialing records and support recredentialing timelines.
• Communicate proactively with clients about payment plans and financial policies.
• Support onboarding of new clinicians by setting up their billing profiles and ensuring clean data entry.
• Participate in practice-wide team meetings and collaborative strategy sessions.

Candidate Profile

The ideal candidate will have experience in a healthcare billing and collections in a healthcare setting, preferably in a mental health or integrative wellness practice. A Bachelor’s degree in Accounting, Business Administration, Healthcare Management, or a related field from a accredited institution is required. Those with lived experience and a deep commitment to our mission are strongly encouraged to apply.

Our Billing and Customer Relationship Manager is meticulous, reliable, and aligned with a justice-oriented approach to organizational operations. This individual knows how to navigate insurance systems without losing their sense of self, values confidentiality, and understands the sacred value of money as part of a reciprocal exchange.

Competencies and Skills

• Advanced knowledge of healthcare billing, insurance claims, and AR best practices.
• Proficiency in EHR systems and Excel.
• Deep familiarity with commercial insurance payers and behavioral health billing codes.
• High degree of accuracy and strong organizational skills.
• Ability to handle confidential financial and clinical information with the utmost integrity.
• Comfort working in an African-centered, socially conscious, liberation-focused, womanist practice.
• Ability to manage multiple priorities while maintaining compassion for yourself and others.

About Us

Founded in 2007 with a vision to transform the mental health field, we are a psychology and wellness practice rooted in African-centered, womanist, and liberation psychologies. We serve individuals, couples, and families with an emphasis on cultural congruence, justice, and ancestral healing. Our clients come from all walks of life but share a desire to heal and live fully. We offer therapy, psychological assessments, professional training, CE workshops, and more.

Mission

We provide culturally congruent mental health, fitness, and education services by utilizing state-of-the-art technology through an integrative wellness and decolonial model.

Our Values

Our work is guided by core values:

Reciprocity: In the ever-lasting flow of life, we believe in the importance of equity and balance, through giving and receiving in equal measure.

Sankofa: The Akan speaking peoples in Ghana define Sankofa as going back and retrieving that which was lost. We believe in the process of rediscovering and safeguarding personal, family, and community cultural history and psychological wellbeing.

Ancestral Connection: We believe in the wisdom of healthy elders, the ancestors, and those who have walked the path before us.

Spirituality: We uplift the importance of connection to divine source as it manifests within individuals, families, and communities.

Ìwà pèlè (Good Character): We believe the proverb: Character is like smoke; it cannot be hidden for long. Thus, we are honest and take responsibility for our actions.

Social Justice: We acknowledge the existence of and resist institutionalized racism, gender, disability, sexual identity, and economic inequality, privilege, and microaggressions.

Courage: We will be courageous even when the alternative is financially advantageous.

Collaboration: We partner with those who are psychologically healthy, believe in justice, engage in personal healing, and work towards the liberation of BIPOC globally.

Application Process

This is not just a job—it is a calling. Start your journey by deciding whether our values are in alignment with the vision you have for social justice and community healing. Then, prepare for the journey.

Our hiring process is intentionally thorough to ensure alignment of purpose with our mission and values. Final candidates will complete a career history form, submit a writing sample, complete a billing-related exercise, and complete a group and individual interview. You will also be required to arrange calls with references we choose from your work background.