Assistant Branch Manager 2 (PTO/PMA 3) - Cross Roads Post Office

Key Responsibilities

Management/Administrative: 

• Participates in the development of the Corporate, Operational and Unit Plans and accompanying Capital and Recurrent Budget for the Division; 
• Develops the Post Office’s Operational and Unit Plans and Budget, in collaboration with the Regional Manager; 
• Prepares Individual Work Plan, in collaboration with Supervisor; 
• Organizes and manages the duties of the Retail/Customer Service Officers;
• Oversees the Postal Branch (Post Office) in the absence of the Branch Manager 1;
• Advises and makes recommendations to the Branch Manager 1, on the development of the Post Office; 
• Assists with directing and co-ordinating the Post Office’s activities; 
• Assists with the development of the Post Office’s Operational Plan; 
• Collaborates with direct reports in developing Individual Work Plans; 
• Keeps abreast with trends and best practices in Postal Management and Operations;
• Attends Departmental Meetings and reports on Post Office activities and provides feedback to staff; 
• Represents the Department at fora, conferences, meetings and seminars; disseminates information/knowledge gained to staff, and implements change, where necessary. 

Technical/Professional: 

• Supplies postage stamps, postal orders and NIS stamps to members of staff and customers;
• Conducts routine checks of Retail Customer Service Officer’s cash and stock;
• Prepares all incoming registered mail for Branch Manager, records receipts in value book and ensures daily balancing of registered letters; 
• Prepares lodgments for the various commercial services offered daily; 
• Countersigns lodgments and remittances made by the Branch Manager 1;
• Makes monthly requisition for stationery and ensures that there is an adequate supply;
• Supervises counter duties and ensures that at all times the counter is adequately staffed;
• Conducts dual custody checks and balances on Bill Express cash received from Retail Customer Service Officers, and processes same for lodgment, daily; 
• Collects revenue daily and submits to Branch Manager 1; 
• Prepares monthly parcels statement; 
• Assists Branch Manager in checking imprest and all other valuables received from headquarters; 
• Sets Franking Machine; 
• Records receipt of all valuables in the Value Book; 
• Processes and redirects mis-sent and unclaimed registered and ordinary postal articles;
• Assists with the distribution of PATH cheques to members of the public;
• Supervises the dispatch of the mail van; 
• Conducts periodical checks on private letter boxes and relevant books;
• Provides general postal information to customers and manages customer complaints;
• Replies to official queries; 
• Provides excellent customer service; 
• Processes Express Mail Services (EMS) and Local Priority Mail Services.

Required Knowledge, Skills and Competencies

• Sound knowledge of: 
  • the Postal Industry and its Operations - Post Office Act (1941) and Universal Postal Union Standards
  • the Public Service Regulations, Staff Orders for the Public Service, the Financial, Administration and Audit (FAA) Act and Financial Instructions 
  • Accounting principles and practices 
  • Records Management 
• Good oral and written communication skills 
• Good planning and organizing skills 
• Excellent customer service and interpersonal skills 

Minimum Required Qualification and Experience

• Associate Degree in Business Administration, National Council on Technical and Vocational Education and Training (NCTVET) - Business Administration Level 3 or related field from an accredited tertiary Institution; 
• Two (2) years’ related experience at a supervisory level; 
• Certificate in Customer Service (1 year course) would be an asset; 
• Certificate in Supervisory Management (1 year course) would be an asset. Special Conditions Associated with the Job 
• High risk environment; 
• Exposure to large sums of money; 
• Exposure to criminal activities, with local, regional and international reach.

Please note that only shortlisted applicants will be contacted.