Assistant Manager, Customer Service

Your responsibilities will include:

• managing the daily operations of the customer service team to ensure that the branch is open and ready to conduct exceptional service each day
• instilling a culture of high customer service across the team, and supporting team members with various operational duties as appropriate, and providing specific guidance to the New Accounts Department to ensure full compliance with Financial Crime standards
• scheduling and assigning duties to branch employees and ensuring that teams are trained and developed appropriately
• ensuring that all transactions are balanced at the end of each day, resolving any cash tellers’ differences
• monitoring the cash treasury position for the branch, while strictly adhering to stipulated cash limits
• authorising wire transfer and fixed deposit instructions as necessary
• responsible for the operation, reconciliation and servicing of the Automated Teller Machines
• ensuring that the correct procedures for the Night Safe deposits are strictly followed at all times
• jointly responsible, with the Branch Manager, for the general maintenance of the branch, ensuring that all security procedures are strictly followed.

About the team

At Butterfield, our Personal Banking team takes the time to get to know each individual client and fully understand their financial needs. The team offers a variety of products from chequing and saving accounts, to mortgages and personal loans, along with foreign exchange and more. At Butterfield it is our team’s professional approach and core values that allow us to deliver our distinct service to our clients.

Your qualifications and skills include:

• a minimum of seven years’ Retail/Personal Banking experience, with a minimum of five years’ at a supervisory level
• professional qualification or certification in Banking or a related field would be an asset, e.g. FSD, AIB, AICB
• must be highly motivated, enthusiastic and business development oriented
• must be proactive in owning and resolving problems
• excellent written and verbal communication skills, with strong interpersonal skills and a customerservice focus
• proficient in Microsoft Word, Excel and PowerPoint in order to record, track, and effectively/efficiently report on business development efforts
• strong organisation skills with the ability to work well independently and to effectively prioritise and efficiently handle high volumes of work. Must be flexible and able to multi-task in a relatively calm and professional manner
• excellent leadership skills and able to effectively deputise during absences of the Branch Manager.