Branch Manager

Imperial Optical is a Bahamian-owned and operated eyecare provider comprising of two conveniently located full-service branches in Nassau and equipped with a full-service optical laboratory.

As a company, we’re always striving to provide our patients with exceptional service, industry-leading eyecare and fashion-forward eyewear.

If that’s not enough, we strongly believe in making every visit pleasant, friendly, and enjoyable – not just for patients – but for our employees as well.

We promote a safe, healthy, and supportive environment filled with ample opportunities for learning, growth, and advancement.

Responsibilities

• Oversee store operations and ensure excellent customer service and efficient workflows.
• Lead, train, and motivate a team of associates to achieve organizational sales, service, and quality goals.
• Manage store inventory levels, including the ordering and merchandising of products.
• Handle customer inquiries and resolve complaints with professionalism and empathy.
• Monitor financial performance and prepare reports for management.
• Ensure compliance with company policies and industry regulations among staff.
• Identify, suggest, and implement opportunities for process and service improvement.

Qualifications

• Proven experience in retail management, preferably within an eyecare practice involving the sale of eyewear.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Proficiency in the use of point-of-sale (POS) systems and/or healthcare software.
• Ability to work in a fast-paced environment, problem solve and manage multiple tasks.

What We Offer

• Competitive salary and performance-based incentives.
• A collaborative and supportive work environment.
• Opportunities for professional growth and career advancement.
• Supplementary and/or complementary benefits for eyecare/wear products or services for eligible employees.
• Group medical insurance plan (optional).
• Employer sponsored pension plan.