Customer Services Representative (Field)

MAIN DUTIES AND RESPONSIBILITIES

• Visits customers in pre-determined areas, reads water meters and makes an accurate record of readings. Submit meter- reading sheets to supervisor daily or as required. 
• Report in clear detail, with sketches as appropriate, the result of the visits. 
• Inspects customer service connection and reports to Supervisor any abnormal or suspicious conditions including leaks, inoperative meters, and signs of meter tampering, etc for corrective action to be taken. 
• Investigates and verifies new and changed metered service for the appropriate charge to be applied. 
• Interacts with customers to gain access to their premises and receives complaints or queries. Relays complaints/queries to Supervisor/Revenue Officer for appropriate action. 
• Distributes bills and other notices to customers as required. 
• Assist disconnection/reconnection personnel in locating customers 
• Report water wastage, revisit and verify that customers comply with the company’s policy
• Report any change in the use of property from Residential to Non Residential or vice versa.
• Check to ensure that water meters are functioning and report all malfunctioning meters to the Supervisor. 
• Check and report promptly from the list provided, whether customers who were disconnected illegally reconnected their service. 
• Performs other related duties and responsibilities consistent with the purpose and level of the post. 

QUALIFICATIONS AND EXPERIENCE

• Five (5) subjects including English Language and Mathematics, with acceptable grades at the CXC or GCE "O" levels examination. 

COMPETENCIES

• Must have the ability to read and write clearly 
• Must possess people skills 
• Must have a valid motorcycle license 
• Must be able to communicate cohesively