DigiLearn Programme Assistant

JOB OVERVIEW

The Programme Assistant for the DigiLearn Programme provides essential operational and administrative support to ensure the effective delivery and coordination of programme activities. This role supports student engagement, documentation management, and communication with internal and external stakeholders.

RESPONSIBILITIES & DUTIES

• Provide day-to-day operations and administrative support to the DigiLearn Programme team
• Coordinate meetings, and training sessions (virtual and in-person)
• Maintain accurate student records, attendance logs, and programme documentation including preparation of certificates
• Assist with student registration, onboarding, and communication
• Liaise with instructors, proctors, family island coordinators and support staff to ensure smooth onboarding and programme delivery
• Prepare correspondence, and programme updates as required
• Support logistics for programme activities, including materials and equipment coordination
• Monitor and track programme participation and completion data
• Assist with data gathering for reports to stakeholders (e.g., MOE, DTU)
• Respond to inquiries from students in a timely and professional manner
• Ensure confidentiality and proper handling of sensitive information
• Log in to and monitor class sessions as per the established schedule

Qualifications

• Associate’s degree in Business Administration or related field (Bachelor’s preferred)
• Minimum of 5 years’ administrative experience (education or training environment preferred)
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Learning Management Systems (LMS) is an asset
• Excellent written and verbal communication skills

Key Competencies:

• Attention to detail and accuracy
• Strong interpersonal and customer service skills
• Ability to manage multiple tasks and deadlines
• Problem-solving and initiative
• Professionalism and confidentiality

Working Conditions:

• Office-based with virtual coordination responsibilities
• Flexible working hours may be required, including evenings or weekends, based on programme needs and delivery schedules
• May require occasional extended hours during peak programme periods