JOB PURPOSE
Under the direction and supervision of the Commissioner of Customs/CEO, the Director, Enterprise Risk Management, is responsible for managing the Agency’s Enterprise Risk Management (ERM) portfolio. The Director, ERM will provide leadership in identifying, analysing, and evaluating the risks which may impact the Agency’s ability to achieve its objectives and deliver on its mandates of trade facilitation, border protection and revenue collection.
The Director, ERM, will guide the formulation and implementation of response strategies to minimize the impact on the JCA’s operations through active engagement with internal and external stakeholders. The Director, ERM, will provide leadership that fosters the awareness to promote behavioural change consistent with the Agency’s Enterprise Risk Management Policy and Framework.
KEY RESPONSIBILITY AREAS
Technical/Professional Responsibilities
- Establishes, implements, and leads the JCA’s enterprise risk management plan, policy and strategy.
- Guides the review and updating of the Agency’s ERM Policy and Framework.
- Identifies, in collaboration with senior leadership, potential threats, opportunities, and vulnerabilities for business processes to fully develop a shared understanding for the JCA’s risk exposure.
- Conducts evaluation of the potential threats and vulnerabilities using the relevant tools, techniques, and data to enable the effective management of enterprise risks.
- Implements the ERM framework and ongoing ERM practices suitable for the requirements of the JCA.
- Reviews and monitors Strategic and Operational Risk Registers to ensure that all identified risk factors are accounted for.
- Builds awareness of business continuity and disaster recovery risks, including encouraging the preparation and implementation of business continuity and disaster recovery management plans.
- Influences, and when necessary, challenges decisions that give rise to material risks.
- Monitors and communicates Key Risk Indicators (KRIs) and management activities to assist process owners in their decision-making process.
- Applies risk criteria to assist in the development of the risk profile for Executive Management approval.
- Identifies and evaluates risk response options and provides Executive Management with information to enable risk response decisions.
- Supports Senior Management in integrating risk management practices into their operational planning process.
- Assists in the development of risk awareness programmes and conduct training to ensure that process owners understand risk and contribute to the risk management process and to promote a risk-aware culture.
- Reviews and analyses risk events submitted by process owners to determine the veracity of the reported likelihood and impact assessment of significant events to the JCA’s business objectives.
- Correlates identified risk events to relevant business processes to assist in identifying risk ownership.
- Facilitates the establishment of risk tolerance with senior leadership, process owners and key stakeholders to ensure alignment.
- Facilitates the establishment of an effective risk governance framework, including risk appetite, risk tolerance levels and limits.
- Advises on, and challenges risk appetites statement(s); identifies changes in JCA’s risk appetite(s) and ensure alignment across the JCA and with the Government of Jamaica’s (GoJ’s) Policy.
- Facilitates and coordinates the implementation of risk management processes in the JCA in managing its risk environment in a consistent manner across the functional areas and in keeping with JCA’s and GoJ’s policy.
- Coordinates and reports on the risk management strategy to the Commissioner of Customs/CEO to aid in decision making to ensure that the risk oversight responsibilities are fulfilled.
- Guides the development and implementation of a risk-based performance management framework to achieve the ultimate mission of the JCA.
- Develops mechanisms to identify, assess and evaluate risk to enable the execution of the ERM Strategic and Divisional Plan.
- Assesses legal, regulatory, and contractual requirements and organizational policies and standards related to the JCA’s activities and their potential impact on the strategic business objectives.
- Validates risk appetite and tolerance with senior management and process owners to ensure alignment.
- Approves and leads implementation of programmes designed to anticipate and to minimize threats to the JCA.
- Evaluates, monitors and reports on divisional performance to improve the JCA’s risk profile.
- Provides strategic advice and guidance on enterprise risk management in the Corporate Planning process.
- Develops and implements initiatives/mechanisms for managing risks to create a risk awareness culture.
- Establishes, reviews and updates risk register template to be used by process owners to record, rate, monitor and report risks.
- Establishes reviews and updates risk categories to ensure alignment with JCA’s business activities.
- Oversees and guides risk owners in the discussion, categorization and treatment of individual and aggregate risks.
- Establishes the risk management procedures for the assessment of identified risks.
- Oversees the conduct of regular risk assessments and preparation of all documentation related to risk assessment.
- Conducts reviews of standard operating procedures ensuring that recommended improvements are fully implemented.
- Establishes mechanisms to identify breaches of the ERM Policy, non-compliance with any relevant requirements or standards and risk control failures issues or shortcomings.
- Prepares and submits timely risk analysis reports for the Commissioner of Customs/CEO, Executive Management Team, and the Enterprise Risk Management Committee, with recommended action plans for avoidance or prevention of possible threats at all levels.
- Drives initiatives that support enhanced efficiency and effectiveness in all risk processes.
- Collects and validates data that measure Key Risk Indicators (KRIs) to monitor and communicate their status to relevant stakeholders to aid in their decision-making process.
- Reviews the outcome of internal and external environmental scans; and makes recommendations for the management of identified risk.
- Facilitates independent risk assessments and risk management process reviews to ensure they are performed efficiently and effectively.
- Identifies and reports on risk, including compliance, to initiate corrective action and meet business and regulatory requirements.
- Reviews and monitors insurance strategies and financing techniques to appropriately deal with any unanticipated losses.
- Keeps abreast of changes in regulatory, legislative, and best practices, updates and informs the CEO/Commissioner and the Executive Management Team of their obligations under these changes, as well as their impact on the JCA.
- Works closely with key stakeholders to ensure implementation of the enterprise risk management process within projects.
- Designs, delivers, or facilitates capacity building engagements (training, presentations, workshops, seminars, and other meetings), to further the understanding of enterprise risk management.
- Guides the development and implementation of risk responses to ensure that risk factors and events are addressed in a cost-effective manner and in line with business objectives.
- Coordinates the risk management process in the portfolio Departments mainly to ensure alignment of risk mitigating strategy and reporting purposes.
- Ensures the development and implementation of a Business Continuity Management System (BCMS) and that it is embedded into organization.
- Serve as the point of contact for all business continuity-related inquiries from internal and external stakeholders.
- Maintaining contact with insurance agents and brokers to review coverage needs and ensure that the organization has adequate coverage in place for all risks.
- Coordinating communication with external stakeholders during a crisis, including customers, employees, business partners, and media outlets.
Human Resources Responsibilities
- Contributes to and maintains a system that fosters a culture of teamwork, employee empowerment and commitment to the division’s and organization’s goals.
- Assists with the preparation and conducts presentations on the role of the Division/Unit for the Orientation and Onboarding programme.
- Provides leadership and guidance through effective planning, delegation, communication, training, mentoring, coaching and discipline.
- Evaluates and monitors the performance of staff in the Unit and implements appropriate strategies for achievement of objectives.
- Manages the development of individual work plans and recommends performance targets for the staff assigned.
- Participates in the recruitment and training of staff of the Unit.
- Recommends training, promotion and approves leave in accordance with established Human Resource Policies and Procedures.
- Identifies skills/competencies gaps and contributes to the development and succession planning for the division to ensure adequate staff capacity.
- Monitors the performance of staff and facilitates the timely and accurate completion of the staff annual performance appraisals and other periodic reviews.
- Ensures the health, safety and well-being of staff supervised.
- Effect disciplinary measures in keeping with established guidelines/practices.
- Confidentiality, integrity and professionalism displayed in the delivery of duties and interaction with staff.
Management/Administrative Responsibilities
- Manages the development of the Unit’s Strategic and Operational Plans, Budget and Individual Work Plans.
- Oversee the activities of the Enterprise Risk Management Committee.
- Prepares and review ERM Reports.
- Attends meetings as necessary.
Customer Service Responsibilities
- Maintains customer service principles, standards and measurements.
- Identifies and incorporates the interests and needs of customers in business process design.
- Ensures critical success factors are identified and meets expectations.
Other Responsibilities
- Performs all other duties and functions as may be required from time to time.
- May be required to provide witness statements, attend court proceedings and give evidence.
REQUIRED COMPETENCIES
Core
- Excellent leadership and people management skills exhibiting experience in effectively leading a team and/or chairing committees.
- Solid strategic planning, time-management and organizational skills.
- Excellent oral and written communication skills, especially in terms of communicating and interacting effectively and cooperatively with technical and non-technical staff, including executive management in a fast-paced environment.
- Superior interpersonal skills, demonstrated by the ability to form professional relationships at all levels of the organization and with appropriate external stakeholders.
- Strong report writing and presentation skills.
- Strong analytical, decision making and problem-solving skills.
- Strong investigative, negotiation and interviewing techniques.
- Ability to operate within varied business environments and diverse cultural contexts.
- High level of professionalism, integrity, and confidentiality.
- Ability to work on own initiative.
- Ability to work under pressure and respond professionally to multiple crises.
- Good teamwork and cooperation skills.
Technical
- Expert skills in enterprise risk management principles, practices and tools.
- Knowledge of the Customs Act, its Regulations and Customs Administration.
- Expert knowledge of ISO 3100 Risk Management Guidelines and the Committee of Sponsoring Organizations of the Treadway Commission (COSO) ERM Framework.
- Expert Knowledge of ISO 9001:2015 Quality Management Standard.
- Expert knowledge of Strategic Planning Tools such as PESTLE, decision trees, balance score card etc.
- Expert knowledge in root cause analysis.
- Knowledge of business continuity planning, principles and practices.
- Knowledge of business continuity planning, principles and practices.
- Working knowledge of the FAA Act and other relevant legislation.
- Current knowledge of industry practices, trends and issues.
- Excellent knowledge and understanding of Executive Agency Acts and Regulations, Staff Orders, Public Service Regulations and other regulations and procedures governing the Public Sector.
- Working knowledge of the relevant computer applications and systems.
- Working knowledge of Customs activities
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
- Master’s Degree in Enterprise Risk Management from a local or internationally accredited university with at least five (5) years’ experience in the private or public sector including three (3) years at a managerial level.
OR
- Bachelor’s Degree in a quantitative discipline, Public Administration or Management from a local or international accredited university, with at least eight (8) years’ experience in the private or public sector including four (4) years at a managerial level with Professional Certification in Enterprise Risk Management.
- Minimum of three (3) years’ related experience leading or implementing Enterprise Risk Management.
- Certification or training in Strategic Management, Project Management, Auditing and Business Continuity Planning would be an asset.
SPECIAL CONDITIONS ASSOCIATED WITH THE JOB
- Work will be conducted in various offices outfitted with standard office equipment and specialized software.
- Involves working in a fast-paced environment with ongoing interactions with critical stakeholders.
- May occasionally be required to meet tight deadlines which will result in a high degree of pressure.
- May be required to travel locally and overseas to attend conferences, seminars and meetings.
Only shortlisted candidates will be contacted by HRMD
