Director of Complaints (GMG/SEG5)

Job Overview:

The incumbent is responsible for providing legal, technical and advisory direction and managing the operational and administrative functions of the assigned regional office. He/she is required to develop, approve, and oversee the implementation of goals, objectives, strategies, policies, and standard operating procedures in conformity with the strategic direction of the Commission.

Responsibilities include, but not limited to:

• Management of the Regional Office and ensuring that investigations in relation to the relevant region are carried out in keeping with, and utilizing the powers under, the Independent Commissions of Investigations Act (“the Act”);
• Managing, coordinating and having conduct of investigations within the region, pursuant to the Act;
• Implementing and revising policies and Memoranda of Understanding (MOU) with various stakeholders within the region;
• Directing, coordinating and controlling the work of direct reports;
• Identifying the purpose, scope and terms of reference for all investigations to ensure that they are conducted in an objective manner and in keeping with the Commission’s policies;
• Identifying breaches, gaps, weaknesses, challenges and recommending legitimate solutions to resolve challenges identified and to improve the processes in keeping with the laws, policies and procedures;
• Establishing procedures and developing guidelines and where appropriate, facilitate and arrange joint or concomitant investigations with other organizations;
• In keeping with the Commission’s policies, ensure the effective management of all incident scenes;
• Engaging with the media and providing updates on investigations within the region as necessary;
• Cause interviews with security forces and agents of the state to be scheduled, and preside over said interviews;
• Conducting or ensuring the conduct of briefing and debriefing sessions in respect of all incident scenes in keeping with the Commission’s policies and international best practices;
• Conducting managerial audits of staff members’ case files to make a determination if appropriate procedures are complied with and whether actions of the regional staff members are congruent with established processes and practices;
• Directing the inspection of records, buildings and weapons of relevant public bodies or security forces as may be required, and obtaining warrants where necessary;
• Organizing, scheduling and conducting regular sensitization sessions with external stakeholders and or engaging in public speaking and representing the Commission in various forums;
• Conducting monthly assessments and preparing regional monthly performance reports to guide performance; and ensuring there are diagnoses of any performance variances and devising remedial actions;
• Reviewing completed investigations and associated formal reports to ensure evidential integrity and cogency in reporting; and evaluating the contents of investigations with a view to making the appropriate recommendations;
• Maintaining confidentiality over all information obtained pursuant to an investigation;
• Aiding with the development of the Commission’s Strategic Plan, Operational Plan and Budget in alignment with the Commission’s strategic objectives;
• Preparing/Cause to be prepared, detailed Special Investigative Reports on investigations, for submission to the Parliament, incorporating notable findings, making recommendations for action and/or the reform of relevant laws;
• Identifying trends based on data emanating from investigations that will require legislation to address emerging issues.

Minimum Required Qualifications and Experience:

• Master’s Degree in Criminal Justice, Management, Public Administration or related discipline and seven (7) years’ working experience in investigations in the Commonwealth at the senior management level;

OR

• Undergraduate Degree in Law, Social Sciences, Forensic Science, Humanities or any other related discipline and ten (10) years’ working experience in investigations in the Commonwealth, including seven (7) years at the senior management level;

OR

• Attorney-at-Law with general management training and seven (7) years’ working experience in investigations in the Commonwealth; and,
• Certification in investigative methods from an accredited institution;
• Significant experience in leading investigative teams in major criminal investigations is an asset;
• Certification in Supervisory Management is an asset.

Specific knowledge (however acquired) required to start:

• Expert knowledge of the principles of management, administration, planning and resource utilization;
• Expert knowledge of Jamaican law, constitutional rights, international human rights and rules of criminal procedure and evidence;
• Knowledge of legal principles and practice;
• Comprehensive knowledge of international best practice in human rights investigations;
• Expert knowledge of investigative policies, intelligence gathering techniques and prescribed investigative techniques;
• Sound knowledge of the functions, powers and jurisdictions of the security forces and agents of the state;
• Knowledge of strategic planning and budget preparation;
• Knowledge of and demonstrated experience in integrating and coordinating diverse groups of people and teams;
• Comprehensive knowledge of relevant computer systems and software available to assist in conducting criminal investigations, information gathering and case development activities.

Required skills and specialised techniques

• Demonstrated management and administrative skills in the public or private sector;
• Ability to set appropriate work standards and to hold people accountable for their performance;
• Superior communication skills, both orally and in writing, to a variety of audiences including local, national, regional, and international agency officials;
• Good interpersonal skills;
• Experience in writing and/or reviewing policies and/or procedures;
• Ability to work on own initiative and result oriented;
• Shares the Commission’s values, mission and vision;
• Manages continuity, change and transition and knows how to influence and enable others;
• Ability to inspire confidence of others, motivate staff, command respect and to respect the dignity of others;
• Proficiency in interpreting and implementing strategies to achieve the Commission’s goals;
• Sound character, confidentiality, credibility and integrity;
• Ability to establish confidence and respect with both internal and external stakeholders and be capable of exercising diligence, sound judgment and impartiality;
• Excellent planning, organizational and time management skills;
• Excellent analytical, judgment and problem-solving skills;
• Demonstrated skills in evidence-gathering methodologies;
• Excellent mediation skills;
• High level of personal skills to make formal, persuasive presentations to groups and to deal effectively with all stakeholders;
• Reasoning Power – ability to make risk assessment of situations, anticipate and solve problems and take advantage of opportunities.

Thank you for your interest; however, only shortlisted applicants will be contacted.