Director, Social Services (GMG/SEG 3)

Key Responsibilities

Management/Administrative: 

• Participates in the Ministry’s Strategic Planning process; 
• Prepares and monitors the Unit’s Corporate and Operational Plans And Budget; 
• Reviews and assesses the Unit’s progress to determine adjustments or revisions of targets; 
• Prepares Scheme Profile or Briefs, as required; 
• Participates in meetings, seminars, international and local forums, conferences, and workshops, preparing reports, as required; 
• Participates in Committee Meetings, HARC, LDC, PAC and PMC; 
• Develops Individual Work Plans aligned with the Operational Plan and Strategic Direction;
• Prepares responses to the Integrity Commission and Auditor General concerning Divestment and Social Housing Programmes; 
• Conducts appraisals for direct reports; 
• Prepares annual, quarterly, monthly, and operational reports, as needed. 

Technical/Professional: 

• Oversees and ensures the divestment of the Ministry’s Housing Solutions in accordance with relevant legislation, guidelines and policies; 
• Monitors Mortgage Accounts and implements strategies to reduce delinquency rates in alignment with established performance targets; 
• Provides oversight for socio-economic, occupancy, and shelter audits to assess affordability levels; 
• Conducts site visits; 
• Develops and maintains Operational Manuals of the various portfolios under the Unit’s management; 
• Maintains inventories of sold and unsold Housing Solutions and ensures the inventory is current and up-to-date; 
• Oversees and evaluates Community Development initiatives aimed at improving residents’ living standards, including the establishment of management structures; 
• Oversees compliance monitoring mechanisms to ensure adherence to the terms and conditions of agreements for sale; 
• Administers the Social Housing Grant Assistance Programme and manages benefit distribution to approved applicants; 
• Prepares Ministerial Submissions for social housing requests to the Housing Assistance Review Committee; 
• Oversees the assessment and evaluation of applicants’ housing conditions to ensure appropriate allocation and utilization of resources; 
• Prepares award letters and denial letters, in accordance with the Minister of Housing decisions; 
• Liaises with suppliers and beneficiaries to facilitate processing and disbursement of housing grants; 
• Maintains an up-to-date database of grant beneficiaries; 
• Monitors programme outcomes and evaluates effectiveness to support continuous improvement; 
• Oversees the development and implementation of recovery initiatives to reduce delinquency rates; 
• Ensures that scheme statuses are created and maintained. 

Human Resource: 

• Monitors and evaluates the performance of direct reports, prepares performance appraisals, provide feedback, and initiates corrective actions, when necessary;
• Participates in the recruitment of staff and recommends transfers, promotions, terminations, and leave in accordance with established Human Resource policies and procedures; 
• Provides leadership and guidance to officers through effective planning, delegation, communication, training, mentoring, and coaching; 
• Facilitates the welfare and development of Staff in the Branch; 
• Establishes and maintains a system fostering a culture of teamwork, employee empowerment, and commitment; 
• Contributes to the development and implementation of a succession planning framework in collaboration with the HRM&D Branch. 

Other 

• Facilitates the administration of the CDF Programme; 
• Performs other related duties as assigned from time to time. 

Required Knowledge, Skills and Competencies

Core: 

• Planning and organisational skills 
• Strong leadership skills 
• Excellent communication and interpersonal skills 
• Results oriented 
• Team management 
• Good judgement skills 
• Ability to engage diverse stakeholders 
• Good problem solving, analytical and decision-making skills 

Functional/Technical: 

• Excellent knowledge of Housing Policies and Legislation 
• Knowledge of the Real Estate Industry 
• Sound understanding of Community Development and Governance and Community Development practices 
• Knowledge of Compliance and Credit Management 
• Use of relevant computer applications – MS Word, Excel etc. 

Minimum Required Qualification and Experience

• Bachelor’s Degree in Social Sciences, Public Administration or any other relevant degree from an accredited tertiary institution 
• At least four (4) years experience. 
• At least two (2) years experience at the Middle Management level.

Please note that only shortlisted applicants will be contacted.