Funeral Home Claims Administrator (GMG/AM 3)

Key Responsibilities

Administrative: 

• Prepares letters and memoranda for review and signature by the Administration Manager;
• Develops Individual Work Plan aligned with the overall operational plan of the section;
• Participates in meetings, seminars, workshops and conferences as required;
• Prepares minutes and reports as required; 
• Maintains adherence to customer service principles, standards and performance measurements; 
• Contributes to a system that promotes a culture of teamwork, employee empowerment and commitment to the goals of the Division and the organization. 

Technical: 

• Ensures that all Funeral Home claims are stamped and signed by the Divisional Commander, or by his/her designated representative in the Police Division where the contracted Funeral Home is located; 
• Funeral Home Claims logged in the database and then processed; 
• Claims submitted to the Records Officer to verify post mortem and DNA release dates;
• Compiles spreadsheet to show the total amount to be paid; 
• Maintains a spreadsheet reflecting the period from the date of death to the post-mortem date or DNA release date in order to determine the total cost payable to the Funeral Home;
• Prepares minute sheet for each claim verified; 
• Completed Funeral Homes Claim submitted to the Administration Manager for a preliminary review; 
• Approved Funeral Homes Claim are submitted to the Accounts and Finance department for payment; 
• Updates and maintains database with claims and supporting documentation;
• Engages with internal and external stakeholders to support operational objectives;
• Conducts research and prepare draft responses to funeral home claims correspondence for vetting by the Administration Manager; 
• Demonstrates professionalism, credibility and integrity in the performance of duties to promote and maintain a positive and credible image of the office; 
• Possesses in-depth knowledge of organizational operations and policies, enabling accurate and timely responses to enquiries, requests or issues; 
• Performs any other duties assigned by the Administration Manager. 

Required Knowledge, Skills and Competencies

Core 

• Excellent interpersonal skills. 
• Strong oral and written communication skills. 

Technical 

• Advanced proficiency in Word Processing and Excel. 
• Advanced knowledge of computerized management systems and relevant applications.
• Strong planning and organizing skills. 
• Excellent knowledge of records management and office procedures. 
• Effective time management and organizational abilities. 

Minimum Required Qualification and Experience

• Associate Degree or Diploma in Office Administration, Administrative Management, Management Studies, Public/Business Administration or related Social Sciences; Certificate in Administrative Management Level 2 (CAM 2) 
• Two (2) years’ experience in an Office Management environment. 

Special Conditions Associated with the Job

• Manages a high volume of incoming telephone calls.

Please note that only shortlisted applicants will be contacted.