Gift Shop Attendant

CORE FUNCTIONS

Customer Service & Sales:

• Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise.
• Complete customer purchases, process all payment types, and process returns, refunds, and exchanges.
• Verify customer identification as required.

Merchandise & Inventory Management:

• Display merchandise in a neat, eye-appealing manner.
• Restock items as necessary, check expiration dates, and discard expired items.
• Keep storeroom neat and clean.

Cash Handling & Operational Security:

• Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified.
• Follow checklist for opening and closing shop.
• Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.

Policy, Safety & Professionalism:

• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.

Physical & General Duties:

• Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None