ICT Support Officer (MIS/IT 4)

Job Purpose

Under the supervision of the Manager of Information & Communication Technology, the ICT Support Officer is responsible for administering the network system(s) of the Institute to ensure the continuous availability of network services, security of the network and data, integrity of the individual systems and the overall health of the network. 

Key Responsibilities

Management\Administration 

• Participates in meetings; 
• Contributes to development of strategic\operational plans and budget;
• Develops Individual Work Plan; 

Technical Skills 

• Performs Daily administration of the LAN and WAN including system performance, stability, integrity, security and troubleshooting; 
• Performs hardware and software upgrades to network servers including operating systems and applications; 
• Monitors network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future;
• Implements network security measures in order to protect data, software, and hardware;
• In response to newly identified security threats, rapidly identify and fix any network devices; 
• Helps with the roll out of desktops PCs; such responsibilities will include software and hardware upgrade planning and the general execution of desktop rollouts;
• Configures, and test computer hardware, VOIP, networking software and operating system software; 
• Recommends changes to improve systems and network configurations, and determine hardware or software requirements related to such changes; 
• Makes recommendations to the Network Manager about recommended software and hardware the Institute should invest in; 
• Provides end user support including problem resolutions relating to hardware, software, and communication issues; 
• Performs data backups and disaster recovery operations; 
• Provides documentation of network systems, operational procedures, network topology and hardware inventory; 
• Performs routine network startup and shutdown procedures, and maintain control records;
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems; 
• Performs miscellaneous job-related duties as assigned. 

Required Knowledge, Skills and Competencies

• Ability to perform typical advanced server and network administration skills to include upgrades and maintenance of hardware, operating systems, LAN/WAN, DNS, TCPIP, WINS, DHCP and IIS support functions. 
• Ability to install, configure and troubleshoot Windows 2003/2008 Servers and active directory. 
• Knowledge and expertise to formulate develop implement and document network security, backup procedures, disaster recovery plans and conduct systems analysis.
• Knowledge of in-house platforms such as Windows 2003/2008 Server, Exchange 2003/2008 Server, ISA 2004 Server and Symantec Antivirus Corporate Edition.
• Expertise with network monitoring and analysis tools. 
• Must be able to communicate with and understand the requirements of professional staff in area of specialty. 
• Knowledge of current technological developments in area of work. 

Minimum Required Qualification and Experience

• Bachelor’s degree or equivalent in an ICT related discipline with two (2) years proven working experience in computer networking or 
• Professional certification in computer networking (MCSA, CCNA) with
• One (1) year working experience.

Please note that only shortlisted applicants will be contacted.