Information Systems Manager (MIS/IT 6)

Job Purpose

Under the general direction of the Director, Technical Services & Network, the Information Systems Manager is responsible for the development, implementation and management of information communications systems and automated business processes to satisfy the information needs of NLJ staff and customers. The incumbent is also responsible for providing library-related information & communication technology (ICT) services to Libraries/Information Units in the Jamaica Libraries and Information Networks (JAMLIN). The Information Systems Manager has responsibility for monitoring ICT operational procedures and internal policy guidelines. 
 

Key Responsibilities

Technical 

• Leads Cybersecurity and Data Privacy Efforts; 
• Ensures 100% of critical IT Systems and Infrastructure are covered by up-to-date, approved policies (Security, Data Governance, Disaster Recovery); 
• Maintains compliance with protecting corporate data, patron information and irreplaceable cultural assets; 
• Develops and executes the IT Strategic Plan; 
• Formulates and leads the implementation of a multi-year technology roadmap that is directly aligned with the National Library's strategic goals, ensuring technology acts as a key enabler for expanding digital public access, preserving Jamaican cultural heritage digitally, and fast-tracking the digitization of the National Collection; 
• Manages and optimize the KOHA LMS Ecosystem; 
• Acts as the product owner and subject matter expert for the KOHA Library Management System. This includes leading its implementation, integration, and configuration for external JAMLIN clients as a fee-based service, ensuring high availability and performance for both internal and hosted systems; 
• Drives Digital Service Innovation: Champion the development and adoption of new technologies and digital initiatives for patrons and stakeholders including;
  • Overseeing the plans for the online union catalogue, public Wi-Fi, digital archive, and the development of new web applications (e.g., the ISBN administration system for local publishers); 
• Oversees Business Continuity and Disaster Recovery (BCDR); 
• Ensures the resilience of critical systems, maintain verified backups of all digital assets (especially irreplaceable cultural heritage resources), and conduct regular tests of recovery procedures; 
• Manages Enterprise Systems and Cloud Services; 
• Oversees the entire technology stack, including network infrastructure, cloud services (Microsoft 365), servers, and storage; 
• Ensures high availability, performance, and cost-effectiveness; 
• Co-ordinates implementations, upgrades, integrations, and vendor relationships to ensure these systems effectively support the NLJ and as the primary technical liaison for JAMLIN members, Own the Library Management System (LMS) and Core Applications: 
• Develops and maintains documentation for Information Systems and procedures. Develop, review, and update all IT policies; 
• Chairs the Committee, appointed by the Board of Management, with responsibility for ICT Governance.

Management/Administrative 

• Provides technical participation in the development or acquisition of business and information systems; 
• Represents the Library’s technical interest in meetings, conferences, and other functions;
• Develops, implement, monitor, and report on the Branch Operational Plans and Budgets;
• Develops annual Budget for the Branch to support the projected operational requirements. 

Human Resource 

• Leads and develops the ICT Team: Ensure continuous improvement, innovation, and succession planning in operations; 
• Identifies skills/competencies gaps and collaborate with the Director HRM&A to develop and implement staff development and Succession Plans for the Branch; 
• Cultivate a collaborative culture: Promote strong working relationships between the INS Branch and other Branches, ensuring technology is viewed as a collaborative partner in achieving the Library's Mission; 
• Manage the performance targets and related activities of direct reports to include Work Plan formulation and periodic appraisals. 

Required Knowledge, Skills and Competencies

Core 

• Oral and written communication skills 
• Customer and quality focus 
• Teamwork and co-operation 
• Planning and organizing 
• Leadership 

Functional 

• Information communication technology 
• People management 
• Training and development 
• Data management 
• Records management 

Skills/Knowledge 

• Software-Defined Networking & e (FortiGate) 
• Hybrid/Cloud Infrastructure Management (e.g., Microsoft Azure, AWS) and Windows Server 
• Integrated Cybersecurity & Resilience Planning: Develop & implement strategies (proactive threat management, automated backups, and disaster recovery plans) 
• Microsoft 365 Ecosystem Administration (SharePoint, Power Automate)
• Core Networking & Advanced Security Protocols, including secure configurations for TCP/IP, DNS, DHCP and implementation of HTTPS/TLS and VPNs for secure remote access 
• Virtualization & Containerization Technologies (e.g., VMware, Hyper-V)
• Multi-OS Environment Expertise: Proficiency in Windows Server, Linux distributions, and their management in on-premises, virtualized, and cloud contexts. 
• Scripting & Process Automation for system administration and integration
• Database Management & Interoperability: Expertise in MS/SQL, cloud-native DBs (e.g., Azure SQL). Knowledge of APIs for system integration. 
• Working knowledge of: 
  • UNIX/LINUX and Windows operating environments. 
  • DBMS, preferably IBM DB2 & MS/SQL. 
• Excellent analytical, problem solving and decision-making skills 

Minimum Required Qualification and Experience

• Bachelor’s Degree in Computer Science/Information Technology or the equivalent professional qualification. 
• Minimum of (5) years’ experience in computer networking with systems analysis.
• Training in administrative principles and techniques of management 
• Training in project management would be an asset 

Special Conditions Associated with the Job

• Required to work beyond normal working hours to include weekends 
• Required to travel both locally and internationally in the execution of official duties
• Possess a valid Driver’s Licence and operate a reliable motor vehicle 

Please note that only shortlisted applicants will be contacted.