Loss Prevention Supervisor (Marriott's Aruba Surf Club)

CORE FUNCTIONS

Property Patrol, Access & Surveillance

• Patrol all areas of the property; secure rooms; assist guests with room access.
• Monitor Closed Circuit Televisions and alarm systems.
• Authorize, monitor, and document access to secured areas.
• Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit.

Emergency Response & Incident Management

• Respond to accidents, contact EMS or administer first aid/CPR as required.
• Assist guests/employees during emergency situations.
• Defuse disturbances in accordance with company policies and procedures.
• Resolve safety hazard situations.
• Escort unwelcome persons from the property.
• Ensure compliance with alcoholic beverage control laws.
• Call for assistance using proper code responses.

Investigation, Reporting & Documentation

• Gather information and complete reports.
• Maintain confidentiality of reports/documents, release information to authorized individuals.
• Provide proper paperwork to employees.
• Prepare and review written documents accurately and completely.
• Enter and locate work-related information using computers and/or point of sale systems.

Leadership, Communication & Guest Relations

• Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Safety, Compliance & Physical Requirements

• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• In addition, some states may have additional licensing/registration requirements to be considered for this position.
• Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Move at a speed required to respond to work situations (e.g., run, walk, jog).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None