Manager Hospital Administration

Job Description

The Manager, Hospital Administration will be responsible for making decisions regarding the financing and structure of a hospital. Because health care is constantly changing and new technology is improving every day the Manager, Hospital Administration will have to continue to evaluate procedures and health care efficiency.

The incumbent works with administrators to plan, strategize and coordinate the health services of a hospital. The Manager will be required to produce reports to analyze the effectiveness of various departments and work to reach financial goals and maintain budgets. 

Key and Critical Responsibilities

• Demonstrates judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital by: 
  • Coordinating operations and personnel activities to meet Hospital and Health System objectives related to the provision of services within designated areas. 
  • Maintaining interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities. 
  • Overseeing patient care flow while redirecting and allocating resources. 
  • Determining necessary space, equipment, supplies and support systems for ensuring effective functioning of unit/department. 
  • Investigating patient/visitor concerns and implementing appropriate courses of action. 
  • Taking corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules. 
  • Intervening and problem solving for inter-/intra-departmental issues. Facilitates interdepartmental communication, negotiation and decision-making. 
  • Obtaining adequate facts and evaluating data to identify and intervene in actual and/or potential safety and risk management issues. 
  • Communicating pertinent information (verbal and/or electronic) in a timely manner to hospital administration and department leadership. 
  • Documenting pertinent information, actions and decisions and communicating to the appropriate leadership.
  • Communicating issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives. 
  • Ensuring that there is an appropriate signage facility.
  • Planning for disaster management.
  • Planning for and implements appropriate risk management system/policy.
  • Ensuring that there is an appropriate Hazardous Waste Disposal System.
  • Ensuring that the Hospital has uninterrupted sources of clean water and electrical power.
• Support clinical, operational and facility services throughout the entire Hospital on a 24-hour basis by: 
  • Collaborating with clinical and support staff to foster delivery of quality care.
  • Coordinating triage activities, as needed, through communication with the Emergency Department, Bed Bureau Management and Medical Director. 
  • Attending Code Five events and participates as needed; provide feedback for staff and completes QA report. 
  • Assisting Patient Access Services in coordinating patient placement. 
  • Assisting in evaluating and reassigning staff during crisis situations. 
• Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services by: 
  • Optimizing resources to maintain facility operations. 
  • Planning program for inspecting utility systems/housekeeping and sanitation.
  • Ensuring Hospital waste disposal system is efficient and effective.
  • Monitoring emergency action procedures and coordinate activities related to patient/staff evacuation as needed. 
  • Functioning as on-site coordinator for internal/external disasters or other major events. 
  • Assisting with the initiation of the severe weather policy in conjunction with the COO and Administrative team. 
  • Authorizing financial assistance for patient satisfiers and operational situations up to the petty cash limit. 
  • Liaising and negotiating with medical and non-medical staff internally (often at the most senior levels), and with people in external organizations, e.g., social services, voluntary groups or the private sector.
  • Supporting the recruitment and selection of staff.
  • Completing the performance appraisals and assisting in the development of staff.
  • Implementing new policies and directives.
  • Gathering and analyzing data and uses it to plan and manage both projects and systems.
  • Setting budgets and maintaining finances within tight constraints.
  • Planning and implementing strategic changes to improve service delivery.
  • Managing premises, catering, cleaning, pottering and security (often via sub-contractors).
  • Purchasing equipment and supplies, and organizing stores.
  • Using computers to manage information and financial data and to analyze and measure performance.
  • Supporting ICT systems and plans new provision and development, sometimes for major projects.

Key Competencies

• First Degree in Facilities Management or any related discipline.
• Post Graduate training in Hospital Administration, Health Services Administration, Public Health Administration or related field would be asset.
• Certification in Project Management will be an asset.
• Certificate in Supervisory Management. 
• Certification in Occupational Safety and Health. 
• At least eight (8) years experience in a similar or related job function, five (5) of which must be at a Managerial/Senior Supervisory level preferably in the health sector.
• Training and experience in strategic management principles and practice.