Technical Support Officer (MIS/IT 4) - May Pen Hospital

Job Purpose:

Under the Supervision of the Chief Executive Officer the Technical Support Officer is responsible for providing assistance in the installation and management of all systems including software, telephony, PC/Server and networks within the parish. The Technical Support Officer functions also include the responsibility for general systems administration within the assigned hospital/s and health department of the parish. 

Qualification and Experience:

• BSc in Computer Science/Information Technology or related field; 

OR 

• Diploma in Computer Science or its equivalent from an accredited institution with three (3) to four (4) experience in a related field; 

OR 

• Certificate in Computer Science from an accredited institution with four (4) to five (5) experience in a related field and proven ability to communicate in written and oral form. 

Specific Knowledge/Required Skills/Competencies:

• Knowledge of WINDOWS Server Operating Systems environment, Active Directory and administration techniques. 
• Sound knowledge of LINUX/UNIX environment. 
• Knowledge of switches/routers and LAN/WAN 
• Knowledge of network design, implementation, administration & techniques Knowledge of Database Administration 
• Sound knowledge of the Data Protection Act 
• Knowledge of current trends in related job functions 
• Excellent written and oral communication skills 
• Excellent problem solving and decision-making skills 
• Excellent time management skills 
• Emotionally Intelligent 
• Good human relations and interpersonal skills 
• High level of integrity and professionalism 

Key Responsibilities includes:

• Provides technical and user support to the assigned hospital/health department.
• Configures and troubleshoots network equipment, computer systems and applications.
• Ensures the smooth and continuous operation of computers and all systems within the assigned hospital/health department. 
• Configures user resources, access and security permissions as required by policy.
• Conducts regular maintenance activities of work stations under the supervision of the Systems Administrator. 
• Manages and controls the asset inventory for the health facility. 
• Performs and monitor systems backups and recovery operations to ensure business continuity. 
• Assists in the training of staff in Software applications. 
• Maintains the Help Desk Ticketing System. 
• Installs computers and peripherals. 
• Submits of weekly summary and monthly detailed reports to the Systems Administrator and the Director, Management Information Systems 
• Participates in setting up audio visual equipment for training programmes.
• Performs other duties assigned by the Director, Information, Communication and Technology. 

Special Conditions Associated with the Job:

• Working beyond normal working hours, as necessary to deadlines or to resolve critical IT issues 
• Will be required to travel to facilities within the parish. 
• Required to actively participate in special IT projects. 

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED