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The Senior Secretary is responsible for providing administrative and secretarial support and any other service required to ensure the effective and efficient operation of the Branch.

The incumbent manages customer interactions by responding to inquiries, resolving issues, maintaining service portfolios and databases, tracking trends, updating information, and recommending improvements for efficient customer service delivery.

The incumbent manages the Ministry’s Customer Service Outreach Programme, overseeing service expectations, customer interaction, complaints, and delivery, while coordinating with internal and external stakeholders to enhance service quality.

The incumbent develops and executes audit plans, leads risk assessments, supervises audit teams, conducts operational and financial audits, verifies records, prepares reports, and ensures follow-up on audit findings.

The incumbent provides administrative, secretarial, and paralegal support to the Deputy Solicitor-General, manages the office calendar, organizes meetings, drafts documents, and maintains the records management system.

The incumbent represents government agencies in court, manages litigation, drafts legal documents, advises on legal matters, supervises attorneys, and oversees administrative duties to ensure effective legal representation and operations.

Reporting to the Permanent Secretary the incumbent is responsible for providing secretarial services and managing the routine functions of the office.

Reporting to the Director, Management Accounts, the incumbent is responsible for the preparation of the Commitment Control Register.

The incumbent manages commitment control by monitoring budget allocations, reviewing and posting expenditure, advising on virement, and preparing analytical reports to support effective cash and expenditure planning.

Reporting to the Financial Controller, the incumbent is responsible for preparing payments, Journal Vouchers and special reports in keeping with the objectives of the Ministry and the guidelines of the FAA Act.