The incumbent leads room operations by developing and implementing strategies that ensure brand standards, enhance guest and employee satisfaction, and drive revenue and departmental financial performance.
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
The incumbent manages daily food and beverage operations, leads and develops staff, ensures compliance with service, safety, and sanitation standards, fosters exceptional guest experiences, and oversees departmental financial performance.
The incumbent oversees team performance and guest service, ensures operational readiness and safety, supports staff management and training, maintains cleanliness and inventory, and upholds company standards and efficiency.
The role supports the Director of Recreation in managing pool and beach areas, ensuring maintenance, cleanliness, and service excellence, while aiming to improve guest satisfaction and financial performance.
The role leads the Rooms department, overseeing strategy development, service quality, employee satisfaction, revenue growth, and financial performance while ensuring brand standards and customer expectations are met.
The role involves managing office tasks such as updating records, handling mail, operating office equipment, preparing documents, ensuring guest satisfaction, maintaining confidentiality, and supporting team goals.
Ensure staff teamwork, service quality, safety, and organization while assisting management in hiring, training, and operations, maintaining professional standards, and performing physical tasks as needed.
