Assistant Manager, Training & Development

Position Overview:

The Assistant Manager, Training & Development is responsible for supporting the Talent & Development Manager in planning, coordinating, implementing, and evaluating the Bank's training and employee development programs. The incumbent plays a key role in identifying competency gaps, developing targeted learning solutions, and ensuring training initiatives align with organizational objectives, operational requirements, and employee career development needs.

Additionally, the incumbent provides leadership and supervision to the training team, oversees employee development plans, and monitors the effectiveness of learning initiatives to support workforce readiness, professional growth, and organizational success.


Key Responsibilities:

• Support the development, implementation, and monitoring of the Bank's annual training plan and employee development strategies.
• Collaborate with Department and Unit Heads to identify training needs, competency gaps, and performance improvement opportunities.
• Oversee the coordination, scheduling, delivery, and evaluation of technical, operational, supervisory, and leadership development programs.
• Supervise, coach, and provide guidance to training personnel, ensuring the effective execution of departmental objectives and training activities.
• Coordinate the development and monitoring of departmental training plans and employee Individual Development Plans (IDPs).
• Support succession planning, mentoring, coaching, and career development initiatives to strengthen employee capabilities and leadership readiness.
• Oversee employee onboarding and orientation training program to ensure new hires receive the necessary knowledge and skills.
• Monitor training effectiveness through employee assessments, program evaluations, feedback, and performance indicators, recommending improvements where necessary.
• Oversee the administration and effective utilization of the Learning Management System (LMS), ensuring accurate training records, course content, and completion tracking.
• Ensure mandatory and regulatory training requirements are completed within established timelines and in accordance with Bank policies and procedures.
• Collaborate with internal subject matter experts and external training providers to develop and deliver relevant learning programs.
• Assist with monitoring training expenditure, preparing departmental reports, and supporting the development and management of the annual training budget.
• Promote a culture of continuous learning, professional development, and knowledge sharing throughout the organization.

Minimum Qualifications & Experience:

• Bachelor's Degree in Human Resources Management, Business Administration, Education, Training & Development, or a related discipline.
• Minimum of three (3) to five (5) years' relevant experience in Training & Development, preferably within the financial services industry.
• Demonstrated experience supervising staff and coordinating employee training and development programs.
• Sound knowledge of learning needs analysis, instructional design, training delivery, and program evaluation methodologies.
• Experience developing, implementing, and monitoring employee training plans and Individual Development Plans (IDPs).
• Strong leadership, supervisory, coaching, and employee development skills.
• Excellent verbal and written communication, presentation, and interpersonal skills.
• Proficiency in Learning Management Systems (LMS) and Microsoft Office applications.
• Strong analytical, organizational, planning, and problem-solving abilities.
• Sound understanding of banking operations, regulatory training requirements, and compliance standards.
• Ability to manage multiple priorities, meet deadlines, and build effective working relationships across all levels of the organization.