Key Responsibilities:
- Provide strategic and technical leadership to the sponsorship teams in the Dominican Republic and Haiti to ensure compliance with international and local sponsorship standards. This is achieved through context-adapted strategies that support the fulfillment of the child and donor promise, and contribute to the implementation of cluster and national sponsorship strategies.
Leadership and Strategic Guidance
- Provide strategic and technical leadership to Sponsorship operations: integrate Registered Children (RC) into impact strategies, foster transformative child engagement, manage risk and sponsorship portfolios, ensure efficient operations.
- Facilitate Sponsorship department strategic and operational planning processes according to global and regional guidelines.
- Identify challenges and opportunities; develop improvement plans; escalate cluster innovations in the context of integration.
- Represent the cluster in strategic spaces with GC, SO, and LACRO to advocate for contextual needs and support.
Capacity Development
- Ensure Caribbean cluster offices have the installed capacity to manage Sponsorship operations and integrate Sponsorship into programming.
- Coordinate and ensure implementation of the global sponsorship capabilities framework, as established by Global Marketing and Child Sponsorship (GC).
- Coordinate with Regional and/or Global IT for technical support in Horizon reimagined/HOPE.
- Facilitate and develop capacity-building resources in local languages (with GC and cluster leadership).
- Support recruitment, orientation, and capacity development of new Sponsorship Coordinators in NOs.
Transformative Child Engagement
- Lead strategies to strengthen the sponsor-child connection, ensuring integration of Sponsorship within IPFs and emergency projects.
- Guarantee the participation of children, especially Most Vulnerable Children (MVC), in sponsorship and programming processes.
- Ensure safeguarding protocols and child participation standards are followed across Sponsorship operations.
Sponsorship Operations
- Implement and ensure compliance with international Sponsorship standards, procedures, and policies.
- Manage RC portfolio risks and ensure timely activation (+2% RC portfolio growth).
- Support feasibility studies and closure of Area Programs (APs).
- Oversee the implementation of APR processes (CUP, CUV, CGV, CGP, GNs).
- Provide guidance in sponsorship emergency standards (with HEA), ensuring sponsorship continuity during emergencies.
- Monitor child well-being protocols and ensure sponsorship contribution to local fundraising efforts.
Monitoring, Evaluation, and Accountability
- Monitor Sponsorship performance indicators (SOI, RCPMS, CSM, Rich Media, Queries, DQ).
- Assess risks and emerging trends and report them to cluster leadership.
- Manage and support performance of National Coordinators.
- Provide coaching, mentoring, and technical guidance to Sponsorship staff.
Innovation and Continuous Improvement
- Promote innovation and continuous improvement in Sponsorship management.
- Identify, document, and promote best practices across NOs and the cluster.
- Establish systems for knowledge exchange and cross-country collaboration.
- Foster alignment with LACRO and GC global initiatives, including Chosen and other emerging sponsorship models.
Required Professional Experience
- 5 years of experience in international NGOs
- 3-5 years of experience in Child Sponsorship based funding
- Management and leadership skills that allow you to positively and strategically influence the people and teams with whom you interact.
- Leadership and management skills and experience in multicultural and multilingual environments with a focus on teamwork and respect.
- Analytical, organizational, problem solving and time management skills.
- Excellent communication skills, both verbal and written, as well as negotiation and planning skills in order to maintain cordial relations between NO/RO/CG/OAs.
- Service-oriented mindset with the ability to organize and prioritize tasks while transferring knowledge and empowering members of national teams.
- Ability to consult widely, gather diverse opinions and facilitate agreement on critical issues.
- Ability to negotiate and agree on action plans.
- Organizational skills and to complete a variety of complex tasks in an organized manner and adapt to new priorities.
- Critical thinking
- Leading in complex and fragile contexts
- Knowledge and/or experience leading during emergency events
- Ability to quickly adapt and keep up on technological trends and platforms.
Required Education, Training, License, Registration, and Certification
- Bachelor's degree in social science area
- Master's degree in relevant social science area and/or socials projects management.
Preferred Knowledge and Qualifications
- Master's degree in relevant social science area and/or socials projects management.
- Ability to facilitate, present, analyze and solve problems
- Leading in complex and fragile contexts
- Knowledge and/or experience leading during emergency events
- 3-5 years of experience in Child Sponsorship based funding
- Fluid written and spoken French, English Spanish language
