Casino Marketing Supervisor

CORE FUNCTIONS

Surveillance & Compliance:

• Observe all gaming activities, including players and croupiers, to promote the adherence of casino procedures in assigned pit area, notifying the immediate supervisor of any unusual activity.
• Be familiar with and promote adherence to all local gaming regulations.
• Correct errors made by the croupiers.
• Settle differences between croupiers and guests through a proper explanation of the rules so that the guest does not feel at a disadvantage.

Financial Oversight & Recordkeeping:

• Record and monitor all chips fills and credits as well as credit transactions in assigned Pit area, including the accuracy of all transactions.
• Check the accounting of bankroll, fills, turnbacks, cash drop, and credit markers in designated working areas for accuracy.
• Maintain accurate accounts for the gaming activity of all customers in assigned gaming area who are defined by Shift Manager as “rated players”.
• Check that all rating slips are accurate and forwarded to Pit clerks by the end of the shift.
• Check that all customers are properly rated.
• Complete all paperwork and closing duties before the end of the shift.

Customer Service & Relations:

• Approve complimentary privileges to qualified players.
• Assist the Marketing department in the solicitation of players.

Housekeeping & Environment:

• Monitor the cleanliness and condition of each area according to designated standards.

Safety, Policy & Professionalism:

• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Ensure adherence to quality expectations and standards.

Physical Requirements:

• Move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance.
• Stand, sit, or walk for an extended time period.
• Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: 2 years of related work experience
• Supervisory Experience: No supervisory experience.
• License or Certification: None