Centre Manager (GMG/AM 3) - Twickenham Park Training Centre

Job Purpose

Under the direct supervision of the Director, Human Resource Development (HRD), the Centre Manager manages the general and daily operations of the Twickenham Park Training Centre, by planning and co-ordinating all the Centre’s activities, including training, events hosting, maintenance, housekeeping, culinary and accounting activities. 

Key Responsibilities

Management/Administrative: 

• Manages the daily operations of the Training Centre; 
• Develops the Training Centre’s Operational Plans, Budget and Individual Work Plans;
• Participates in the development of the Division’s Corporate and Operational Plans and Budget; 
• Ensures that all expended funds are reconciled; 
• Prepares and submits reports (annual, quarterly and monthly) to the Director, HRD;
• Convenes and attends internal Committee Meetings to address HRD/Training Centre operations matters; 
• Represents the Director, HRD at meetings, conferences, workshops and seminars;
• Ensures customer service principles, standards and measurements; 
• Identifies and incorporates the interests and needs of customers in business process design. 

Technical/Professional: 

• Liaises with the Director, HRD, to acquire information, and makes arrangements for the hosting of clients at the Centre; 
• Liaises with external clients to reserve the use of the Training Centre; 
• Manages the Training Facility and makes arrangements for the hosting of functions such as classes, conferences, meetings, weddings, etc.; 
• Develops, implements and manages the Facility’s maintenance programme;
• Oversees the planning of menus and ensures that meals are properly prepared and served in a clean environment; 
• Supervises the preparation of pay-bills, verifies and certifies their correctness;
• Reconciles the bills and submits them to the HRD Unit; 
• Ensures that all revenues collected on behalf of the Government are submitted to Head Office; 
• Ensures the preparation of dormitories for the accommodation of clients;
• Oversees the repairs and general maintenance of the Training Centre and ensures that the buildings and grounds are in good condition; 
• Liaises with the Director, HRD, and makes recommendations for repairs, disposal and/or replacement of equipment; 
• Procures goods and services for the Training Centre including food, utensils, household articles, cleaning agents and pool care supplies; 
• Oversees the management and maintenance of inventory records, ensuring that all assets (fixed, operating, tangible, inventory) are marked, recorded and secured; 
• Makes recommendations for the improvement of operations at the Training Centre. 

Human Resource: 

• Provides leadership and guidance through effective planning, delegation, communication, training, mentoring, coaching and discipline; 
• Evaluates and monitors the performance of staff, implements appropriate corrective measures, and facilitates the timely and accurate completion of performance appraisals and other periodic reviews;
• Employs seasonal or relief staff at the Centre, in consultation with the Director, HRD;
• Develops Work Plans and recommends performance targets for the staff;
• Participates in the recruitment and training of staff of the Training Centre;
• Recommends training and promotion and approves leave, in accordance with established Human Resource Policies and Procedures; 
• Identifies skills/competency gaps and contributes to the development and Succession Planning for the Centre, to ensure adequate staff capacity; 
• Ensures the well-being of staff supervised; 
• Establishes disciplinary measures, in keeping with guidelines/practices;
• Develops and monitors the Duty Roster of the security and all other staff on call to the Centre; 
• Handles grievance and disciplinary matters at the Centre and assists with conflict resolution; 
• Convenes regular staff meetings to ensure that the staff is informed of matters affecting their welfare, and how to solve problems existing among them. 

Required Knowledge, Skills and Competencies

Core: 

• Good oral and written communication skills 
• Good leadership and management skills 
• Good customer and quality focus skills 
• Good interpersonal skills 
• Good planning and organizing skills 
• Good problem-solving and decision-making skills 
• Ability to use initiative 
• Good integrity and professionalism 

Technical: 

• Culinary arts skills 
• Housekeeping skills 
• Proficiency in menu planning 
• Good knowledge of accounting principles 
• Knowledge of the FAA Act 
• Good events planning skills 
• Proficient in the use of relevant Microsoft Applications and Accounting software 

Minimum Required Qualification and Experience

• Associate Degree in Management or Public Administration or related Social Science field, from a recognized tertiary Institution; 
• Training/Certification in Supervisory Management; 
• Certificate in Home Management; 
• Two (2) years’ experience in a supervisory capacity. 

Please note that only shortlisted applicants will be contacted.