Front-End 30 Days Delinquency Officer

Position Overview:

The Front-End 30 Days Delinquency Officer is responsible for maximizing collection recoveries on assigned accounts while minimizing collection costs and losses within the area. The Front-End 30 Days Delinquency Officer conducts timely and effective follow-up on overdue accounts in accordance with established Bank policies and guidelines, including but not limited to Anti-Money Laundering (AML), Counter Financing of Terrorism (CFT), and Know Your Customer (KYC) requirements. The role requires creativity and discretion in managing problem accounts to secure customer cooperation while protecting the Bank’s interests.
The incumbent also ensures the delivery of quality service to both external and internal customers, consistent with the Bank’s service standards and code of ethics at all times. Additionally, the officer assists customers with delinquency matters, queries, VAMI’s, and any other requested information.
 

Key Responsibilities:

• Manage a portfolio of delinquent accounts (16–59 days past due loans and credit cards), taking timely action to minimize losses and protect the Bank’s interest.
• Achieve a minimum of 30 daily customer contacts to secure repayment arrangements and update accounts.
• Conduct effective collection activities through calls, correspondence, and skip tracing methods (e.g., references, social media, field visits).
• Prepare and document VAMI, DOV, Cure Proposals, and related account entries in compliance with Bank policies.
• Maintain and set up automatic transfers, salary deductions, or assignments to manage delinquent accounts.
• Review loan securities to confirm enforceability and security position.
• Recommend appropriate actions to protect the Bank’s interest, including restructures, legal measures, or repossession when necessary.
• Recommend process improvements to enhance recovery efforts and strengthen policies and procedures.

Minimum Qualifications & Experience:

• Associate’s degree, or three (3) to five (5) years of banking experience.
• Sound knowledge of the Bank's lending and collections policies and procedures.
• Strong understanding of the Bank's products and services, with the ability to provide appropriate solutions to resolve account delinquencies.
• Familiarity with the Bank's operations policies and automated collection systems.
• Proficiency in PC-based applications and software.
• Proven oral and written communication skills to optimize collection effectiveness.
• Excellent written communication skills, with the ability to prepare clear, concise, and professional correspondence.
• Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Solid negotiation and analytical skills to coordinate, present, and review proposals with customers and suppliers.

Why Join Us?

• Be part of a high-performing team that values innovation and excellence.
• Competitive salary, performance-based incentives, medical insurance (including life, dental, and vision), and a robust pension plan.
• Be part of a team that values your expertise and invests in your success!