Manager, Quality Control

Key Outputs

• Risk Management programmes and implemented. 
• Technical advice provided. 
• Quality audit inspections scheduled and conducted. 
• Variations identified. 
• Test scenarios created and utilized. 
• Corrective actions recommended. 
• Comprehensive test plans designed and implemented. 
• Quality control standards developed and implemented. 
• Applications software and systems tested. 
• Test results analyzed. 
• Training sessions developed and managed. 
• Training manuals developed. 
• Project progress reports generated. 
• Annual/Quarterly and other Reports prepared. 
• Individual Work Plan developed. 
• Staff appraisals conducted. 

Key Responsibility Areas:

Management/Administrative Responsibilities 

• Participates in the organization’s strategic planning process – prepares and monitors the corporate and operational plan and budget ensuring the work of the Division is carried out according to plan and agreed targets. 
• Provides guidance to the Director, Information, Systems Technology on matters relating to Quality Control.
• Represents the organisation at meetings, conferences, and other functions. 
• Prepares Annual/Quarterly/Monthly and other reports as required. 

Technical Responsibilities 

• Schedules and conducts quality audit inspections, and analyses and reviews systems, data, and documentation.
• Identifies variations and potential high-risk areas in securing adherence to standards and procedures. 
• Recommends corrective action plans and improvements in resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures. 
• Communicates, educates, and liaises with users and management to ensure awareness and adherence to standards, procedures, and quality control issues. 
• Identify trends between test cycles. 
• Ensures that the testing of application software and systems for quality prior to approving its release.
• Provides oversight on test plans, test cases/scripts, and test reports. 
• Ensure QC standards, process and procedures are followed in IT projects. 
• Maintains active participation in project teams for all phases of IT projects. 
• Identifies risks/potential problems to testing methodologies that introduce excessive risk to the delivery of a system or to the final product. 
• Identifies data needed to measure intangibles accurately and intuitively such as productivity and quality.
• Develop standards for production applications. 
• Consider the strategic advantages of automated tool use when conducting analysis. 
• Creates tests that model business scenarios to validate that the system functions as intended and to expose risks related to unintended consequences. 
• Work in a Project Team environment. 
• Responsible for the design, implementation, and maintenance of comprehensive test plans to ensure system requirements are met. 
• Conduct test case design review meetings with application owners. 
• Analyze test results, log, track, and monitor all quality control issues, statuses, and resolutions.
• Develop and update support documentation as needed to ensure that the documentation and applications agree.
• Creating control features to ensure systems effectively meet the organization’s quality standards.
• Engaging in quality control procedures to ensure that systems are efficient and operational. 

Performance Standards

• Individual work plans, policies, operational plans, and strategies developed and documented in keeping with established standards, template and submitted within agreed timeframes. 
• Risk Management policies developed and implemented in keeping with established standards, template and submitted within agreed timeframes. 
• Sound technical advice provided. 
• Training sessions conducted and managed in keeping with approved training plans. 
• Quality audits carried out in accordance with schedules. 
• Quality control standards are comprehensive and implemented in accordance with the agreed timeframe.
• Corrective actions are recommended within a timely manner. 
• Test plans are comprehensive and executed within an agreed timeframe. 
• Variations are quickly identified and documented. 
• Test scenarios represent actual business cases and information is documented to inform future activities. 

Required Skills & Competencies

Core Competencies 

• Written and oral communications skills. 
• Leadership 
• Interpersonal skills 
• Problem solving skills
• Initiative 
• Teamwork and Cooperation skills 

Functional/Technical Competencies 

• Understanding of software testing lifecycles, in either agile or Waterfall environments 
• Adept with MS Office Suite. 
• Knowledge of and experience in ALM and software development process and techniques
• Thorough and detailed understanding of all phases of the Software Development Lifecycle (SDLC), including Agile and Waterfall is required 

Minimum Required Qualification and Experience

• Bachelor’s degree in Computer Science OR Software Engineering 
• At least three (3) years of professional progression within an IT Department. 
• Working knowledge of Database systems 
• Experience with developing Crystal reports 
• Project management training 

ALL APPLICANTS WILL BE REQUIRED TO PASS A SECURITY BACKGROUND CHECK.

PLEASE NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.