Network Administrator (MIS/IT 5)

Key Responsibilities

Management/Administrative: 

• Supports the development of the Unit’s Corporate/Operational Plan, Budget and Individual Work Plans; 
• Maintains customer service principles, standards and measurements; 
• Attends meetings and executes directives; 
• Represents the Unit at meetings, conferences, workshops and seminars; 
• Prepares and submits reports. 

Technical/Professional: 

• Provides sufficient information technology operational capability, to achieve acceptable response times, especially during peak periods, and to minimize downtimes to an acceptable level; 
• Resolves complex, undefined server hardware, systems software or application malfunctions; 
• Diagnoses, analyzes and resolves routine and other system problems, to the satisfaction of the end user, within the established industry timeframe; 
• Installs systems, telecommunications-related and application software, and patches various server platforms; 
• Responds to queries related to hardware and software security, and implements on going Security Awareness Programmes for users; 
• Observes computer systems and implements parameter tuning, geared to improve system performance; 
• Customizes modifiable systems files, to improve performance, as instructed; 
• Provides restricted system information, as requested by authorized personnel; 
• Diagnoses, analyzes and resolves simple routine systems management-related problems;
• Performs programming tasks, as required, in the development and maintenance of systems processes, procedures and tools; 
• Performs routine systems housekeeping procedures; 
• Analyzes logs and provides data for review by the Manager, ICT Infrastructure; 
• Assists in establishing secured connectivity with the Internet, for related services, such as Email, Web Browsing, VPN, FTP, etc.; 
• Assists with the execution of backup mechanics, system redundancy, virus prevention and disaster recovery, which will minimize exposure to potential threats and reduce recovery time after disasters; 
• Monitors system usage, to ensure that access to the system and data is done in the prescribed manner, and that any violation is detected and addressed; 
• Participates in risk analysis and periodic reviews; 
• Maintains user authorization files; 
• Assists in the installation of servers, computers and peripherals within the Ministry, its Divisions and outstation offices; 
• Inspects and develops assessment reports on infrastructural needs of office locations; 
• Prepares operational procedures for equipment use and maintenance of the operating environment; 
• Keeps abreast of trends and developments in information and security technologies, to enhance systems throughout the Ministry; 
• Performs all other duties and functions assigned from time to time. 

Required Knowledge, Skills and Competencies

Core: 

• Excellent oral and written communication skills 
• Excellent interpersonal skills 
• Excellent problem-solving and decision-making 
• Teamwork and co-operation 
• Able to use initiative 
• Methodical 
• Good customer and quality focus 
• Good goal/results oriented 
• Good leadership skills 

Technical: 

• Sound knowledge of Local and Wide Area Networking 
• Knowledge of Windows Server environments 
• Knowledge of Exchange Server environments 
• Good knowledge of Voice Networks and protocols 
• Excellent knowledge of virtualization protocols and data center 
• Knowledge of Network protocols and diagnostic tools 
• Skilled in Computer Hardware and Software Maintenance 
• Knowledge of Network Maintenance 

Minimum Required Qualification and Experience

• Bachelor’s Degree in Computer Science, ICT, Management Information Systems, Computer Engineering or a related discipline; 
• Two (2) years hands-on experience in Network and email administration;
• Specialized training in Network Administration would be an asset. 

Special Conditions Associated with the Job

• Work will be conducted in an office outfitted with standard office equipment and specialized systems. The environment is fast-paced, with ongoing interactions with critical stakeholders and meeting tight deadlines, which will result in high degrees of pressure, on occasions; 
• May be required to travel locally to attend conferences, seminars and meetings. 

Please note that only shortlisted applicants will be contacted.