Spa Massage Therapist

CORE FUNCTIONS

Treatment & Guest Care

• Provide massage services to guests using props and/or products.
• Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
• Frequently check with guest to promote comfort, safety and security throughout service.
• Escort guests to and from treatment rooms.
• Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.

Operations & Maintenance

• Arrange workstation, treatment room, and/or drapes.
• Clean, maintain, and sterilize tools.
• Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift.
• Monitor and stick to time schedule throughout the day.
• Promote and sell spa/salon services including retail offerings related to the Spa.

Professionalism & Compliance

• Keep up to date with current techniques and modalities related to their field of work.
• Maintain current skills and licensure in service area as per regional requirements.
• Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Communication & Service Excellence

• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.

Physical Requirements & General Duties

• Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Perform other reasonable job duties as requested by Supervisors.

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PREFERRED QUALIFICATIONS

• Education: Technical, Trade, or Vocational School Degree.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.

REQUIRED QUALIFICATIONS

• License or Certification: State or Regional Massage License