Tour Guide (GMG/AM 1) (Castleton Botanical Gardens)

Job Purpose

Under the supervision of the Facilities/Operations Manager, the Tour Guide is responsible for guiding visitors to the attraction by providing information and insights that help them make the most of the experience. There is also a requirement to keep up-to-date with new attractions that may be of interest to customers. 

Key Responsibilities

Professional/Technical: 

• Meets and welcomes guests to the Gardens; 
• Maintains visitors’ log; 
• Prepares and maintains tour routes within the Garden/ Scenic Avenue; 
• Outlines the tour arrangements and timelines before beginning; 
• Explains establishment processes and operations at tour sites; 
• Conducts Garden tours; 
• Monitors visitors activities in order to ensure compliance with establishment or tour regulations and safety practices; 
• Provides for physical safety of groups performing such activities as providing first aid and directing emergency evacuation, as necessary; 
• Provides answers/information to guests in an engaging manner demonstrating knowledge of the facility and its products and services; 
• Promotes Gardens by distributing brochures and other promotional materials;
• Maintains linkages with tour operates and community stakeholders; 
• Performs any other related duties assigned from time to time. 

Required Knowledge, Skills and Competencies

Core: 

• Excellent customer and quality focus skills 
• Excellent oral written communication skills 
• Good presentation skills 
• Strong interpersonal skills 
• Planning and organizing skills 
• Good time management skills 
• Good problem solving and decision making skills 
• Good conflict management skills 

Technical: 

• Working knowledge of the Staff Orders and related Government regulations.
• Basic knowledge of the Branch’s operations. 
• Excellent knowledge of plants, trees, seeds and other vegetative material in the Botanical Garden. 
• Ability to memorize and recite facts clearly and accurately. 
• Basic computer skills.

Minimum Required Qualification and Experience

• Graduation from Ebony Park NCT/VET Level 2 

OR 

• Secondary Education 

PLUS 

• Two (2) years’ related experience 
• Experience in public speaking would be an asset 

Special Condition Associated with the Job

• Required to work under extreme conditions (sun, dust and water) on occasions. 

Please note that only shortlisted applicants will be contacted.