Training & Development Manager

Overview

The Training and Development Manager ensures that the implementation and ongoing delivery of Company training programs and service standards results in exceptional guest satisfaction, crew welfare and positive business results. Oversees the ships training function and conducts training courses including but not limited to hospitality, orientation, ship familiarization, guest service, management training, and its record keeping. Assists with the coordination of the crew welfare and crew recognition programs onboard the vessel.

Responsibility and Authority

• Overall responsibility for ship's training room including maintenance of the equipment.
• Leads, coordinates, and implements training, including but not limited to, orientation, HR compliance, guest service, and management trainings for crew and managers. Adheres to the formats laid out in the Vessel Operations Manual (VOM).
• Evaluates and recommends modifications of existing training programs.
• Provides refresher courses whenever deemed necessary. Follows up on e-trainings to ensure they are being completed. Helps reset passwords and guides crew and managers through the system where required.
• Assists with departmental training upon request.
• Works with the Safety Officer, ENVO, SECO, Staff Captain, and Doctor to maintain a weekly update of a published, and complete ship's training schedule covering a period of at least one cruise.
• Maintain accurate training records and tracking data required for talent management and human resources administration.
• Conducts and oversees the completion of Topic Of The Cruise (TOTC) as per policy.
• Attends cabin inspections. • Assists Human Resources Manager (HRM) with the Cross Training program.
• Attend and participate in Shipboard Hotel Ops Meetings (SHOM). Raise topics for discussion such as issues, ideas, and recommendations as needed.
• Partners with HRM regarding training and crew welfare challenges (including crew food) and find solutions.
• Assist with crew embarkation.
• Prepares standard Training & Development Manager (TDM) handover report.
• Develop strong working relationships with Senior Management, Officers, and Crew.
• Ensures HR boards are up to date.
• Assists HRM with crew recognition programs such as Ovations (OCI), Bravo’s (RSSC), employee service awards and employee of the month.
• Chairs the crew welfare meetings and forums and prepares the meeting agenda and minutes.
• Supports and assists crew welfare activities.
• Supervises all crew areas (i.e., bar, gym, internet, laundry) and follows up on any maintenance issues.
• Follows up on Wellness Program sending regular updates to WellnessAtSea@nclcorp.com mailbox.
• Manages and maintains all crew welfare equipment and keep accurate inventories.
• Responsible for crew welfare locker tidiness and the purchasing of new items.
• Supports Senior Management and Division Head’s with operational matters such as company standards and policy reinforcement.
• Demonstrate genuine concern for guests’ (both internal [crew] and external) wellbeing.
• Stay up to date with the contents of the VOM, ICS/SSSL HROM manual.
• Complies with company safety and pollution prevention regulations. Attends to all safety responsibilities; is a role model at drills, Company required trainings, and functions.
• To consistently exceed guest expectations and provide the highest levels of product and services, additional responsibilities may be assigned as needed.

Education and Experience

• Higher College or University Diploma/Degree in Human Resource Development, Training and Development, Business Administration, Psychology, or related field.
• Minimum 3 years’ experience in a human resource/training management capacity.
• Previous shipboard experience preferred.