The incumbent manages all onboard communication services, drives sales and revenue, oversees the Internet Café, provides guest tech support, and collaborates with shipboard teams to ensure a seamless communication experience.
The incumbent facilitates digital learning and social media classes, supports guest tech needs, manages internet café operations, assists with audiovisual setups, and collaborates with onboard and shore-side teams to enhance guest experiences.
The incumbent upholds company values, ensures crew clearance and payroll compliance, manages financial reporting, facilitates communication, and supports collaboration with onboard HR and training teams.
The incumbent captures guest memories, drives photo sales, ensures image quality, manages inventory, and leads premium studio sessions to support overall photo department goals.
The incumbent leads the Guest Services team, ensuring smooth operations, high guest satisfaction, and effective issue resolution while promoting MedallionClass technology, maintaining financial accuracy, and upholding safety and compliance standards.
The incumbent oversees all crew administrative operations, including travel, documentation, immigration, and berthing, while ensuring efficient hotel system use, crew list accuracy, staff training, and compliance with policies and service standards.
The assistant Storekeeper is responsible for assisting in managing the team working in the Hotel Stores, including maintaining inventory stock levels and quality control.
Ensure public rooms are kept to Holland America Line cleanliness and maintenance standards. Supervises team members assigned to public areas and Night Steward teams where applicable.
The incumbent oversees the cleanliness, maintenance, and presentation of staterooms and housekeeping areas, ensures compliance with HAL and public health standards, manages baggage operations, and promptly addresses maintenance issues.
