Corporate Communications Manager (MCG/IE 5)

Job Purpose

Under the general direction of the Director, Corporate Communications and Public Relations, the incumbent is responsible for planning, co-ordinating, implementing and facilitating communication strategies, corporate activities, initiatives and projects, to raise public awareness and provide information on the role, functions and programmes of the Ministry. 

Key Responsibilities

Management/Administrative: 

• Represents the Branch at events, community projects, committees and conferences, as necessary; 
• Assists with the management of the Branch’s budget; 
• Develops Corporate Communications policies, plans and guidelines; 
• Maximizes the impact of communication programmes through effective communication content; 
• Generates relevant routine and ad-hoc reports; 
• Contributes to the development of the Branch’s strategic, corporate and operational plans and budget;
• Develops and reviews presentations and other materials, as needed; 
• Offers technical advice and support to Senior Management, employees, and other relevant stakeholders; 
• Prepares and submits Monthly/Quarterly/Annual reports; 
• Develops and submits Individual Work Plans; 
• Conducts staff performance appraisal. 

Technical/Professional: 

• Develops and implements communication strategies aligned with the Ministry’s goals and objectives; 
• Oversees the development and dissemination of internal communication materials, including forums, articles, newsletters, etc.; 
• Collaborates with the Public Relations Manager in designing and overseeing the production of visual and digital assets; 
• Works collaboratively with the Communications and Media Specialist to develop social media content; 
• Manages and implements the Ministry’s Social Intervention Plan, strategies and policies;
• Organizes stakeholder engagement events, including workshops, seminars and community meetings, to foster dialogue and understanding; 
• Ensures consistency and integrity in the Ministry’s messaging and branding across all communication channels; 
• Develops and implements a crisis communication and risk communication plan, protocols, and strategies to address and mitigate reputational risks effectively; 
• Serves as a spokesperson for the Ministry during internal crisis situations;
• Leads the development, co-ordination, scheduling and promotion of policies, projects and programmes, aimed at raising awareness about the Ministry’s role, functions and programmes internally; 
• Conducts research to identify communication, education and outreach needs, to inform the development of targeted strategies and materials; 
• Evaluates the effectiveness of corporate communication programmes through data collection and analysis, and utilizes the findings to develop strategies, programmes, and materials that address public needs effectively; 
• Monitors print, electronic and news media, to stay abreast of topical issues relevant to the Ministry and develops strategies to address emerging issues and opportunities effectively;
• Liaises with the Ministry’s Departments and Agencies and provides guidance in developing outreach and communication programmes, plan, and strategies, ensuring alignment with organizational goals and objectives; 
• Fosters positive community relations through the planning and execution of events, ie. Open Days and involvement in community initiatives, that promote the Ministry’s objectives and enhance public perception; 
• Analyses communication trends and generates reports with findings; 
• Monitors and evaluates the effectiveness of implemented strategies and, where applicable, implements recommended solutions; 
• Provides technical advice and support to the Ministry’s Departments and Agencies;
• Collaborates with Divisional Heads to gain input on communication and outreach strategies and initiatives; 
• Drafts messages for internal communication, such as booklets, corporate and strategic plans, etc. 
• Drafts speeches for the Permanent Secretary and Minister, as requested;
• Prepares and submits proposals for communication initiatives, leveraging external resources to support strategic communication objectives and initiatives; 
• Performs any other relevant duties assigned from time to time. 

Human Resource 

• Monitors and evaluates the performance of direct reports, prepares performance appraisals, and recommends and/or initiates corrective action, where necessary;
• Participates in the recruitment of staff for the Branch and recommends transfer, promotion, termination and leave, in accordance with established Human Resource policies and procedures; 
• Provides leadership and guidance to direct reports through effective planning, delegation, communication, training, mentoring and coaching; 
• Facilitates the development of staff in the Branch; 
• Establishes and maintains a system that fosters a culture of teamwork, employee empowerment and commitment to the Ministry’s goals; 
• Contributes to the development and implementation of a succession planning framework in collaboration with the HRM&D Branch, through the development of procedural manuals and other duties prescribed within the framework.

Required Knowledge, Skills and Competencies

Core: 

• Excellent oral and written communication skills 
• Good Presentation skills 
• Ability to demonstrate good judgement 
• Creative thinking 
• Critical thinking skills 
• Research and analytical skills 
• Project Management 
• Interpersonal skills 
• Resource Management 
• Customer and quality focus 

Technical: 

• Ability to draft speeches. 
• Knowledge of analytical media monitoring and analysis tools. 
• Ability to comprehend and articulate on diverse portfolio matters within the Ministry.
• Knowledge of local political, social and economic environment. 
• Comprehensive knowledge of survey methodologies. 
• Experience in crisis communication management and media relations.
• Proficiency in Microsoft Office and Adobe Suite and familiarity with communication tools and platforms. 
• Knowledge of current trends and best practices in corporate communications and public relations. 
• Ability to utilize AI platforms to generate content. 

Minimum Required Qualification and Experience

• Bachelor’s Degree in Public Relations, Communications, Journalism, or any related field.
• Four (4) years experience in a Media and Communications environment, with at least two (2) years managerial experience. 

Please note that only shortlisted applicants will be contacted.