Patient Finance Administrator

Overview:

The Patient Finance Administrator will be responsible for undertaking various financial administration tasks. You will be responsible for providing customer service to our clients as well as for preparing agreements/invoices and keeping proper financial records. Your ultimate goal would be to make sure that our patient finance and business office operations run smoothly. In order to succeed in this role, you must have strong organizational skills, the ability to multitask, and a keen eye for details.

Moreover, you must be an excellent communicator and extremely reliable. As a representative of Doctors Hospital, you will make decisions based on the information you have and communicate with clients tactfully and professionally while keeping vigilant records of all transactions and queries.  

Essential Functions:

• Adjustments of accounts (SP, DH Associate, LAMP, etc.) due to promotions, campaigns, etc.
• Leads financial assessment of the patient’s needs as it relate to medical services, calculation of amounts not covered by insurance, screening of the patient’s eligibility for credit agreement, especially for self-paying patients
• Establishing payment contracts with patients and guarantors. Updating and maintaining the payment agreement database, financial records, and filing system's
• Posting of payments received over the counter, via payment portal/Fygaro, and via bank/wire transfers
• Processing of patient refunds via check, credit card, or bank transfer
• Assisting with the financial management of the day-to-day operations for Patient Finance functions. Support outpatient and remote Patient Finance processes.
• Preparation of demand letters and filing of caveats
• Supports month-end, quarter-end, and year-end reports, including in coordination with Corporate Finance functions.
• Completes special projects and duties, including providing necessary research, forecasting, and conflict resolution.
• Interact with clients, relaying information, answering inquiries and providing clear explanations on a daily basis, remaining professional and respectful at all times
• Follow special instructions from management staff quickly and precisely, fulfilling all duties and projects as assigned.
• Any other duties as assigned by management

Knowledge, Skills, and Abilities:

• Excellent computer skills, including the ability to use the Microsoft Office Suite and internet programs.    
• Strong verbal and non-verbal communication skills  
• Strong ethics and reliability  
• Ability to multitask; analytical skills a must  
• Well-organized with ability to prioritize 
• Detail-oriented and problem-solving ability 
• Ability to meet deadlines

Required Qualifications:

• Associates Degree (with 2-3 years of related experience) 
• Bachelor's Degree in Accounting, Finance or a Business-related field (preferred)  
• Business Certifications would be a plus 
• Three(3) years+ minimum experience in customer service.