Senior Site Support Engineer - May Pen

KEY RESPONSIBILITIES:

• Installs, configures, and maintains hardware and software systems.
• Monitors and evaluates system performance to ensure efficient operation.
• Troubleshoots and resolves hardware, software, and network connectivity issues.
• Implements systems upgrades and patches to optimize performance.
• Develops and implements backup and recovery processes for data protection.
• Provides technical support and training to end-users on system usage.
• Conducts regular maintenance to ensure systems are up-to-date and secure.
• Manages user accounts and permissions to ensure data security.
• Performs systems audits to identify vulnerabilities and recommend improvements.
• Monitors network traffic and analyzes data for performance enhancements.
• Monitors Uninterruptible Power Supply (UPS) systems.
• Participates in disaster recovery planning and testing activities.
• Conducts system performance tests and optimizes configurations for efficiency,
• Manages system upgrades and migrations to newer platforms.
• Provides on-call support to address critical system issues outside of regular hours.
• Conducts periodic security assessments and vulnerability scans.
• Monitors server and network availability and performance.
• Troubleshoots and resolves issues related to network connectivity and bandwidth.
• Implements disaster recovery solutions to minimize downtime.
• Conducts regular security audits and addresses vulnerabilities.
• Provides training and guidance to end-users on best practices for system usage.
• Implements and maintains antivirus software and intrusion detection systems.
• Provides technical expertise in the evaluation of new IT solutions.
• Troubleshoots and resolves issues related to virtualization and cloud services.

REQUIREMENTS:

• Bachelor’s Degree in Computer Science, Information Technology or related field.
• Three (3) years’ related work experience.
• Professional certifications in CompTIA A+, Network+, Security+ Microsoft Certified Solutions Associate (MCSA).
• The position is a travelling role. The successful candidate must possess a valid Driver’s Licence, possess a reliable motor vehicle, and be willing to travel daily to client locations in the performance of their duties.
• Applicants must reside in the area or be willing and able to relocate at their own expense, if required.

DESIRED COMPETENCIES

• Excellent communication skills
• Excellent time management skills
• Exceptional problem-solving abilities
• Excellent customer service skills
• Strong analytical skills
• High level of professionalism and integrity
• Proficient in diagnosing and resolving hardware and software issues.
• Skilled in configuring and maintaining network devices, e.g., routers, switches, and access points.
• Experienced in deploying and managing virtual technologies, i.e., VMware/Hyper-V.
• Knowledgeable in implementing security measures such as firewalls and Antivirus software.
• Competent in monitoring and optimizing server performance.
• Proficient in performing data backups and implementing disaster recovery strategies.
• Skilled in conducting IT Audits and compliance assessments.
• Knowledgeable of electrical principles.

We thank all applicants for their interest in this career opportunity. Kindly note, however, that only shortlisted candidates will be contacted.