System Support Specialist (MIS/IT 6)

KEY RESPONSIBILITIES:

To provide high level technical advice and support on matters pertaining to the maintenance of the equipment associated with the National Surveillance System (Jamaica Eye): 

• Develops Preventative Maintenance Master Plan for CCTV systems. 
• Liaises with CCTV monitoring centres island-wide to ensure that all cameras are working properly, and external communication with relevant agencies on CCTV matters; 
• Ensures that CCTV control room is managed and that technical equipment there and elsewhere are properly maintained; 
• Checks the status of the camera daily and network infrastructure; 
• Solves any problems that surfaces during monitoring of CCTV equipment; 
• Implements any required modification (add/remove/disable equipment); 
• Stores manuals and technical date sheet for assets related to CCTV systems safely;
• Reports the results of preventative maintenance and corrective maintenance processes to the Project Manager and any unsolved problems related to the CCTV systems; 
• Monitors and troubleshoots video management software and other software applications deployed for CCTV surveillance support; 
• Performs routine CCTV maintenance services according to the Preventative Maintenance Master Plan;
• Trains CCTV operators on its functions and provide manuals and procedures when needed;
• Installs all client desktops and ensure CCTV program is running well; 
• Ensures there is appropriate 24/7 emergency response to CCTV Failures; 
• Assigns and supervises the necessary external vendors/ technicians to implement corrective maintenance actions where relevant; 
• Follows up the corrective maintenance until the problems are solved. 
• Records any remarks during the corrective maintenance process and ensures that all assigned tasked in the Corrective Maintenance Work Order (CMWO) are done properly; 
• Tests the asset(s)/component(s) after finishing the corrective maintenance work to ensure it is working properly. 

To provide technical expertise at stakeholder engagements and manage the integration of public facing private CCTV cameras feeds in the National Surveillance System (JamaicaEye): 

• Provides technical specification and guidance to provide partners desirous of connecting their CCTV systems to the National Surveillance System; 
• Troubleshoots private partner connections and advises Project Manager of any issues requiring resolution; 
• Participates in stakeholder engagements and consultations to provide technical information;
• Liaises with Internet Service Providers where technical issues preventing private connections are within their purview. 

To provide technical assessments and scoping to support CCTV network expansion:

• Conducts visits at proposed network expansion locations;
• Provides technical expertise to inform development of network expansion estimates and estimated bill of materials; 
• Provides technical input to the creation of network design drawings and technical specifications of system expansion. 

Other Duties: 

• Performs any other related duties assigned. 

MINIMUM QUALIFICATION AND EXPERIENCE:

• Bachelor’s Degree in Computer Networking, Information Technology, Telecommunications Engineering or related field of study; 
• CCTV certification would be an asset; 
• Five (5) years’ experience in networking, information technology or related field; 
• Experience installing and maintaining CCTV hardware and software system to include video cameras, audio surveillance equipment and video walls; 
• Demonstrable practical experience with implementation of CCTV systems; 
• Demonstrate experience in the design an application of IT/security solutions/techniques in a commercial and/ or law enforcement environment; 
• Experience in design and implementation of large scale integrated security systems and complex projects. 

SPECIFIC KNOWLEDGE, SKILLS & ABILITIES:

• Expert in testing, troubleshooting and inspection of CCTV, security system and computing infrastructure (UPS, server racks, etc.); 
• Advanced Knowledge of CCTV system installation and configuration 
• Knowledge of video management software; 
• Broad knowledge of the following technologies: CCTV IP video, Intelligent Video, video storage & archiving, command/control display technologies and general security system principles and practices;
• Working knowledge of technical infrastructure and networking technologies to include UPS, switches, firewalls, fiber optics, WAN, LAN and video transmission on IP networks; 
• Familiarity with a wide range of tasks and technologies related to computing systems, to include cable management, hardware and software maintenance and software configuration; 
• Working knowledge of System administration tasks (user administration, back-ups, etc.);
• Ability to multitask and work in a fast paced environment with competing priorities;
• Ability to troubleshoot and identify critical issues quickly and accurately; 
• Willingness and ability to work flexibly and diligently; 
• Ability to quickly build and maintain productive relationships with high-level Government officials and others key stakeholders, including those in the donor community and private sector; 
• High level of self-motivation and an ability to work with a high level of initiative and limited supervision, in high pressure situations. 

We thank all applicants for their interest in this career opportunity. However, please note, only short listed candidates will be contacted.