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Under the supervision of the Technical Coordinator, the Secretary is responsible for providing secretarial and administrative services to ensure the effective and efficient operations of the Directorate.

The incumbent provides quality and efficient administrative and secretarial support to the Office of the Senior Director to ensure that professionalism is maintained at all times and confidentiality is exercised in the execution of duties.

The incumbent helps maintain the QMS and ISO standards, monitors postal operational performance and data quality, conducts audits, and supports supply chain efficiency and compliance initiatives.

Reporting to the Senior Programmer/Analyst, the Programmer/Analyst is responsible for providing technical support to design, implement and maintain software and web applications throughout the development life cycle.

The incumbent leads risk assessments and audit planning, oversees operational compliance and financial reviews, issues audit reports, and manages staff performance and development.

The incumbent consults with users to identify operational needs, documents functional requirements, bridges the gap with technical teams, and coordinates testing to ensure deployed solutions meet business goals.

The incumbent provides strategic leadership for cybersecurity, oversees risk management and incident response, enforces security policies, and advises executives on threat mitigation.

The incumbent ensures data integrity, manages system security and backups, develops operational continuity plans, and provides technical support and upgrades to optimize database performance.

The incumbent analyzes business needs, designs, codes, tests, and deploys applications and databases, and provides technical support and maintenance for the ministry's digital systems.

The incumbent manages databases, networks, and IT security, while providing technical support, system maintenance, and hardware or software solutions to ensure smooth ministry operations.