We are seeking an experienced Fraud & Dispute Analyst to join our growing team and drive the expansion of the Bank's presence within the financial market.
As the Assistant Manager, Customer Service you will collaborate with the Branch Manager to oversee the successful running operation of the Branch location, to ensure that services are delivered in line with internal and regulatory policies.
The Administrator within Electronic Banking will report to the Supervisor and is responsible for providing a high level of customer service to each customer on matters relating to Butterfield Online and our ATM service channels.
The incumbent manages overdue accounts within 30 days by maximizing recoveries, ensuring AML/CFT/KYC compliance, assisting customers, and delivering quality service while protecting the Bank’s interests.
The incumbent prepares economic assessments, briefings, presentations, and publications, compiles and processes data, develops databases, and supports the preparation of the Country Strategy and related analytical work.
The incumbent drives mortgage portfolio growth by identifying client needs, evaluating applications, and maintaining strong relationships, while achieving sales goals and ensuring efficient, professional customer service.
Monitors financial market infrastructures to detect anomalies, ensure timely settlements, maintain CSD integrity, support security issuances, audit SandDollar transactions, and review policies to mitigate risks and uphold international standards.
The AVP, Relationship Manager will be pivotal in managing and developing a portfolio of wide ranging Corporate client relationships, whilst also supporting the wider business development and client servicing strategy.
The incumbent fosters positive workplace relations, enhances employee engagement, ensures compliance, and promotes well-being while shaping corporate culture and aligning staff with the Bank’s vision, mission, and values.
