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The incumbent serves as a high-level Customer Advocate, managing the operational flow and service quality of the Regional Office front desk while ensuring a professional and accessible environment for all clients.

The incumbent directs the strategic and operational framework for customer service and quality assurance within the SRHA, balancing high-level administration with technical field monitoring and complex dispute resolution.

The incumbent coordinates and implements the RHAs Customer Service Monitoring & Evaluation Programme, focusing on service delivery, operational planning, and the analysis of data to improve customer satisfaction and compassionate care.

Under the general direction of the Administrator, the Senior Secretary is responsible for providing secretarial support to facilitate the efficient management of activities of the Corporate Services Unit.

The incumbent leads the implementation of regional nutritional programs through a combination of clinical assessment, community advocacy, and administrative oversight to improve public health outcomes.

Provides nursing care, selected medical care and treatment to patients in primary care facilities.

The incumbent focuses on comprehensive IT and systems support within a healthcare environment, ensuring the high availability of critical infrastructure and Electronic Health Record (EHR) systems.

Under the direct supervision of the Manager Payroll (FMG/PA 1), the Payroll Officer is responsible for the control and payment of fortnightly paid staff.

The Payment Officer processes and verifies payment vouchers, maintains payment registers, assists with client inquiries, and performs cashier duties when required.

The Financial Analyst monitors entity budgets and financial reports, ensures legislative compliance, advises on cash management and revenue, and provides analysis to support oversight and audit responses.